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WRLC - AU Document Delivery Performance Summary
April 2010

 
Summary: AU Total
Article loan requests 225 225
Article loan requests filled 115 115
Article loan requests not filled 110 110
Percentage of article requests filled 51% 51%
Average time to fill article requests 32h 32h

Time to Fill Article Requests: AU Total
less than 12 hours 13 13
     11% 11%
12 - 24 hours 40 40
     35% 35%
24 - 48 hours 39 39
     34% 34%
more than 48 hours 23 23
     20% 20%
undetermined          
              
Note: "Time to fill article requests" is the time elapsed between placing the original request in Voyager and when the request is marked as "Filled" or "InTransit" in the CLS system, indicating that the article has been posted on the Web or received at the borrowing library. Time is undetermined if Web Delivery is not used and the request has not been updated in CLS.


Home Updated 05/07/2010