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WRLC - AU Document Delivery Performance Summary
February 2010

 
Summary: AU Total
Article loan requests 160 160
Article loan requests filled 103 103
Article loan requests not filled 57 57
Percentage of article requests filled 64% 64%
Average time to fill article requests 45h 45h

Time to Fill Article Requests: AU Total
less than 12 hours 20 20
     19% 19%
12 - 24 hours 18 18
     17% 17%
24 - 48 hours 30 30
     29% 29%
more than 48 hours 35 35
     34% 34%
undetermined          
              
Note: "Time to fill article requests" is the time elapsed between placing the original request in Voyager and when the request is marked as "Filled" or "InTransit" in the CLS system, indicating that the article has been posted on the Web or received at the borrowing library. Time is undetermined if Web Delivery is not used and the request has not been updated in CLS.


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