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WRLC - AU Document Delivery Performance Summary
January 2010

 
Summary: AU Total
Article loan requests 99 99
Article loan requests filled 75 75
Article loan requests not filled 24 24
Percentage of article requests filled 76% 76%
Average time to fill article requests 47h 47h

Time to Fill Article Requests: AU Total
less than 12 hours 9 9
     12% 12%
12 - 24 hours 14 14
     19% 19%
24 - 48 hours 27 27
     36% 36%
more than 48 hours 25 25
     33% 33%
undetermined          
              
Note: "Time to fill article requests" is the time elapsed between placing the original request in Voyager and when the request is marked as "Filled" or "InTransit" in the CLS system, indicating that the article has been posted on the Web or received at the borrowing library. Time is undetermined if Web Delivery is not used and the request has not been updated in CLS.


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