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WRLC - AU Document Delivery Performance Summary
Decmber 2009

 
Summary: AU Total
Article loan requests 49 49
Article loan requests filled 46 46
Article loan requests not filled 3 3
Percentage of article requests filled 94% 94%
Average time to fill article requests 33h 33h

Time to Fill Article Requests: AU Total
less than 12 hours 9 9
     20% 20%
12 - 24 hours 14 14
     30% 30%
24 - 48 hours 12 12
     26% 26%
more than 48 hours 11 11
     24% 24%
undetermined          
              
Note: "Time to fill article requests" is the time elapsed between placing the original request in Voyager and when the request is marked as "Filled" or "InTransit" in the CLS system, indicating that the article has been posted on the Web or received at the borrowing library. Time is undetermined if Web Delivery is not used and the request has not been updated in CLS.


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