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WRLC - AU Document Delivery Performance Summary
November 2009

 
Summary: AU Total
Article loan requests 99 99
Article loan requests filled 87 87
Article loan requests not filled 12 12
Percentage of article requests filled 88% 88%
Average time to fill article requests 54h 54h

Time to Fill Article Requests: AU Total
less than 12 hours 4 4
     5% 5%
12 - 24 hours 20 20
     23% 23%
24 - 48 hours 38 38
     44% 44%
more than 48 hours 25 25
     29% 29%
undetermined          
              
Note: "Time to fill article requests" is the time elapsed between placing the original request in Voyager and when the request is marked as "Filled" or "InTransit" in the CLS system, indicating that the article has been posted on the Web or received at the borrowing library. Time is undetermined if Web Delivery is not used and the request has not been updated in CLS.


Home Updated 12/07/2009