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WRLC - AU Document Delivery Performance Summary
August 2009

 
Summary: AU Total
Article loan requests 61 61
Article loan requests filled 50 50
Article loan requests not filled 11 11
Percentage of article requests filled 82% 82%
Average time to fill article requests 26h 26h

Time to Fill Article Requests: AU Total
less than 12 hours 12 12
     24% 24%
12 - 24 hours 14 14
     28% 28%
24 - 48 hours 16 16
     32% 32%
more than 48 hours 8 8
     16% 16%
undetermined          
              
Note: "Time to fill article requests" is the time elapsed between placing the original request in Voyager and when the request is marked as "Filled" or "InTransit" in the CLS system, indicating that the article has been posted on the Web or received at the borrowing library. Time is undetermined if Web Delivery is not used and the request has not been updated in CLS.


Home Updated 09/07/2009