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Weekly WRLC Consortium Loan Performance Summary 04/27/2018 through 05/03/2018   Summary: WR All Libs Total requests 238 238                Book loan requests 187 187 Book loan requests pulled 182 182 Book loan requests not filled 5 5 Percentage of book requests pulled 97% 97% Average time taken to pull a book 8h 8h Average time to fill book requests 27h 27h                Article loan requests 51 51 Article loan requests filled 24 24 Article loan requests not filled 27 27 Percentage of article requests filled 47% 47% Average time to fill article requests 10h 10h Note: WR represents the WRLC Offsite Storage Facility; XX includes all libraries in Voyager that are not configured in CLS for lending. Time to Pull Books: WR All Libs less than 12 hours 113 113      62% 62% 12 - 24 hours 64 64      35% 35% 24 - 48 hours 5 5      3% 3% more than 48 hours                          undetermined                          Note: "Time to pull books" is the time elapsed between placing the original request on Voyager and when the item was charged to the "InTransit" patron at the lending library, indicating that the item has been pulled from the shelf and processed for pickup by the WRLC courier. Time is undetermined if an InTransit or Filling charge transaction is not found Time to Fill Book Requests: WR All Libs less than 12 hours 23 23      13% 13% 12 - 24 hours 46 46      25% 25% 24 - 48 hours 74 74      41% 41% more than 48 hours 4 4      2% 2% undetermined 35 35      19% 19% Note: "Time to fill book requests" is the time elapsed between placing the original request on Voyager and when the item was charged at the pickup library, indicating that the item is available to the patron. Time is undetermined if the request is still InTransit or a Filling charge transaction is not found Time to Fill Article Requests: WR All Libs less than 12 hours 14 14      58% 58% 12 - 24 hours 10 10      42% 42% 24 - 48 hours                          more than 48 hours                          undetermined                          Note: "Time to fill article requests" is the time elapsed between placing the original request in Voyager and when the request is marked as "Filled" or "InTransit" in the CLS system, indicating that the article has been posted on the Web or received at the borrowing library. Time is undetermined if Web Delivery is not used and the request has not been updated in CLS. Time to Complete Book Requests: Libraries Processing Request: 1 Total number of requests 147 147 percent of total 100% 100% average time 27h 27h Note: "Time to complete book requests" is the time elapsed between placing the original request on Voyager and when either the book arrives at the borrowing library (ie. is charged to the hold shelf) or the patron is notified that the book is not available. Requests with a completion time of less than one hour (ie. are determined by CLS to be unavailable and no alternative library found) are not counted. Home Updated 05/04/2018