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Weekly WRLC Consortium Loan Performance Summary
04/13/2018 through 04/19/2018
 
Summary: WR All Libs
Total requests 333 333
              
Book loan requests 253 253
Book loan requests pulled 241 241
Book loan requests not filled 12 12
Percentage of book requests pulled 95% 95%
Average time taken to pull a book 11h 11h
Average time to fill book requests 28h 28h
              
Article loan requests 80 80
Article loan requests filled 51 51
Article loan requests not filled 29 29
Percentage of article requests filled 64% 64%
Average time to fill article requests 11h 11h
Note: WR represents the WRLC Offsite Storage Facility; XX includes all libraries in Voyager that are not configured in CLS for lending.

Time to Pull Books: WR All Libs
less than 12 hours 129 129
     54% 54%
12 - 24 hours 92 92
     38% 38%
24 - 48 hours 19 19
     8% 8%
more than 48 hours 1 1
              
undetermined          
              
Note: "Time to pull books" is the time elapsed between placing the original request on Voyager and when the item was charged to the "InTransit" patron at the lending library, indicating that the item has been pulled from the shelf and processed for pickup by the WRLC courier. Time is undetermined if an InTransit or Filling charge transaction is not found

Time to Fill Book Requests: WR All Libs
less than 12 hours 26 26
     11% 11%
12 - 24 hours 49 49
     20% 20%
24 - 48 hours 107 107
     44% 44%
more than 48 hours 5 5
     2% 2%
undetermined 54 54
     22% 22%
Note: "Time to fill book requests" is the time elapsed between placing the original request on Voyager and when the item was charged at the pickup library, indicating that the item is available to the patron. Time is undetermined if the request is still InTransit or a Filling charge transaction is not found

Time to Fill Article Requests: WR All Libs
less than 12 hours 31 31
     61% 61%
12 - 24 hours 14 14
     27% 27%
24 - 48 hours 6 6
     12% 12%
more than 48 hours          
              
undetermined          
              
Note: "Time to fill article requests" is the time elapsed between placing the original request in Voyager and when the request is marked as "Filled" or "InTransit" in the CLS system, indicating that the article has been posted on the Web or received at the borrowing library. Time is undetermined if Web Delivery is not used and the request has not been updated in CLS.

Time to Complete Book Requests:
Libraries Processing Request: 1 Total
number of requests 187 189
percent of total 99% 100%
average time 28h 28h
Note: "Time to complete book requests" is the time elapsed between placing the original request on Voyager and when either the book arrives at the borrowing library (ie. is charged to the hold shelf) or the patron is notified that the book is not available. Requests with a completion time of less than one hour (ie. are determined by CLS to be unavailable and no alternative library found) are not counted.

Home Updated 04/20/2018