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Weekly WRLC Consortium Loan Performance Summary 04/06/2018 through 04/12/2018   Summary: WR All Libs Total requests 362 362                Book loan requests 274 274 Book loan requests pulled 261 261 Book loan requests not filled 13 13 Percentage of book requests pulled 95% 95% Average time taken to pull a book 11h 11h Average time to fill book requests 30h 30h                Article loan requests 88 88 Article loan requests filled 52 52 Article loan requests not filled 36 36 Percentage of article requests filled 59% 59% Average time to fill article requests 15h 15h Note: WR represents the WRLC Offsite Storage Facility; XX includes all libraries in Voyager that are not configured in CLS for lending. Time to Pull Books: WR All Libs less than 12 hours 132 132      51% 51% 12 - 24 hours 105 105      40% 40% 24 - 48 hours 24 24      9% 9% more than 48 hours                          undetermined                          Note: "Time to pull books" is the time elapsed between placing the original request on Voyager and when the item was charged to the "InTransit" patron at the lending library, indicating that the item has been pulled from the shelf and processed for pickup by the WRLC courier. Time is undetermined if an InTransit or Filling charge transaction is not found Time to Fill Book Requests: WR All Libs less than 12 hours 27 27      10% 10% 12 - 24 hours 55 55      21% 21% 24 - 48 hours 101 101      39% 39% more than 48 hours 23 23      9% 9% undetermined 55 55      21% 21% Note: "Time to fill book requests" is the time elapsed between placing the original request on Voyager and when the item was charged at the pickup library, indicating that the item is available to the patron. Time is undetermined if the request is still InTransit or a Filling charge transaction is not found Time to Fill Article Requests: WR All Libs less than 12 hours 22 22      42% 42% 12 - 24 hours 20 20      38% 38% 24 - 48 hours 10 10      19% 19% more than 48 hours                          undetermined                          Note: "Time to fill article requests" is the time elapsed between placing the original request in Voyager and when the request is marked as "Filled" or "InTransit" in the CLS system, indicating that the article has been posted on the Web or received at the borrowing library. Time is undetermined if Web Delivery is not used and the request has not been updated in CLS. Time to Complete Book Requests: Libraries Processing Request: 1 Total number of requests 206 208 percent of total 99% 100% average time 30h 29h Note: "Time to complete book requests" is the time elapsed between placing the original request on Voyager and when either the book arrives at the borrowing library (ie. is charged to the hold shelf) or the patron is notified that the book is not available. Requests with a completion time of less than one hour (ie. are determined by CLS to be unavailable and no alternative library found) are not counted. Home Updated 04/13/2018