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Weekly WRLC Consortium Loan Performance Summary 03/23/2018 through 03/29/2018   Summary: WR All Libs Total requests 356 356                Book loan requests 274 274 Book loan requests pulled 254 254 Book loan requests not filled 20 20 Percentage of book requests pulled 93% 93% Average time taken to pull a book 10h 10h Average time to fill book requests 30h 30h                Article loan requests 82 82 Article loan requests filled 47 47 Article loan requests not filled 35 35 Percentage of article requests filled 57% 57% Average time to fill article requests 12h 12h Note: WR represents the WRLC Offsite Storage Facility; XX includes all libraries in Voyager that are not configured in CLS for lending. Time to Pull Books: WR All Libs less than 12 hours 151 151      59% 59% 12 - 24 hours 86 86      34% 34% 24 - 48 hours 17 17      7% 7% more than 48 hours                          undetermined                          Note: "Time to pull books" is the time elapsed between placing the original request on Voyager and when the item was charged to the "InTransit" patron at the lending library, indicating that the item has been pulled from the shelf and processed for pickup by the WRLC courier. Time is undetermined if an InTransit or Filling charge transaction is not found Time to Fill Book Requests: WR All Libs less than 12 hours 29 29      11% 11% 12 - 24 hours 69 69      27% 27% 24 - 48 hours 104 104      41% 41% more than 48 hours 23 23      9% 9% undetermined 29 29      11% 11% Note: "Time to fill book requests" is the time elapsed between placing the original request on Voyager and when the item was charged at the pickup library, indicating that the item is available to the patron. Time is undetermined if the request is still InTransit or a Filling charge transaction is not found Time to Fill Article Requests: WR All Libs less than 12 hours 26 26      55% 55% 12 - 24 hours 15 15      32% 32% 24 - 48 hours 6 6      13% 13% more than 48 hours                          undetermined                          Note: "Time to fill article requests" is the time elapsed between placing the original request in Voyager and when the request is marked as "Filled" or "InTransit" in the CLS system, indicating that the article has been posted on the Web or received at the borrowing library. Time is undetermined if Web Delivery is not used and the request has not been updated in CLS. Time to Complete Book Requests: Libraries Processing Request: 1 Total number of requests 222 226 percent of total 98% 100% average time 30h 30h Note: "Time to complete book requests" is the time elapsed between placing the original request on Voyager and when either the book arrives at the borrowing library (ie. is charged to the hold shelf) or the patron is notified that the book is not available. Requests with a completion time of less than one hour (ie. are determined by CLS to be unavailable and no alternative library found) are not counted. Home Updated 03/30/2018