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Weekly WRLC Consortium Loan Performance Summary 03/16/2018 through 03/22/2018   Summary: WR All Libs Total requests 382 382                Book loan requests 280 280 Book loan requests pulled 267 267 Book loan requests not filled 13 13 Percentage of book requests pulled 95% 95% Average time taken to pull a book 14h 14h Average time to fill book requests 33h 33h                Article loan requests 102 102 Article loan requests filled 56 56 Article loan requests not filled 46 46 Percentage of article requests filled 55% 55% Average time to fill article requests 21h 21h Note: WR represents the WRLC Offsite Storage Facility; XX includes all libraries in Voyager that are not configured in CLS for lending. Time to Pull Books: WR All Libs less than 12 hours 139 139      52% 52% 12 - 24 hours 84 84      31% 31% 24 - 48 hours 42 42      16% 16% more than 48 hours 2 2                undetermined                          Note: "Time to pull books" is the time elapsed between placing the original request on Voyager and when the item was charged to the "InTransit" patron at the lending library, indicating that the item has been pulled from the shelf and processed for pickup by the WRLC courier. Time is undetermined if an InTransit or Filling charge transaction is not found Time to Fill Book Requests: WR All Libs less than 12 hours 23 23      9% 9% 12 - 24 hours 27 27      10% 10% 24 - 48 hours 69 69      26% 26% more than 48 hours 37 37      14% 14% undetermined 111 111      42% 42% Note: "Time to fill book requests" is the time elapsed between placing the original request on Voyager and when the item was charged at the pickup library, indicating that the item is available to the patron. Time is undetermined if the request is still InTransit or a Filling charge transaction is not found Time to Fill Article Requests: WR All Libs less than 12 hours 14 14      25% 25% 12 - 24 hours 20 20      36% 36% 24 - 48 hours 22 22      39% 39% more than 48 hours                          undetermined                          Note: "Time to fill article requests" is the time elapsed between placing the original request in Voyager and when the request is marked as "Filled" or "InTransit" in the CLS system, indicating that the article has been posted on the Web or received at the borrowing library. Time is undetermined if Web Delivery is not used and the request has not been updated in CLS. Time to Complete Book Requests: Libraries Processing Request: 1 Total number of requests 158 160 percent of total 99% 100% average time 32h 32h Note: "Time to complete book requests" is the time elapsed between placing the original request on Voyager and when either the book arrives at the borrowing library (ie. is charged to the hold shelf) or the patron is notified that the book is not available. Requests with a completion time of less than one hour (ie. are determined by CLS to be unavailable and no alternative library found) are not counted. Home Updated 03/23/2018