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Weekly WRLC Consortium Loan Performance Summary
03/02/2018 through 03/08/2018
 
Summary: WR All Libs
Total requests 358 358
              
Book loan requests 260 260
Book loan requests pulled 250 250
Book loan requests not filled 10 10
Percentage of book requests pulled 96% 96%
Average time taken to pull a book 17h 17h
Average time to fill book requests 37h 37h
              
Article loan requests 98 98
Article loan requests filled 58 58
Article loan requests not filled 40 40
Percentage of article requests filled 59% 59%
Average time to fill article requests 22h 22h
Note: WR represents the WRLC Offsite Storage Facility; XX includes all libraries in Voyager that are not configured in CLS for lending.

Time to Pull Books: WR All Libs
less than 12 hours 104 104
     42% 42%
12 - 24 hours 82 82
     33% 33%
24 - 48 hours 57 57
     23% 23%
more than 48 hours 7 7
     3% 3%
undetermined          
              
Note: "Time to pull books" is the time elapsed between placing the original request on Voyager and when the item was charged to the "InTransit" patron at the lending library, indicating that the item has been pulled from the shelf and processed for pickup by the WRLC courier. Time is undetermined if an InTransit or Filling charge transaction is not found

Time to Fill Book Requests: WR All Libs
less than 12 hours 21 21
     8% 8%
12 - 24 hours 32 32
     13% 13%
24 - 48 hours 86 86
     34% 34%
more than 48 hours 59 59
     24% 24%
undetermined 52 52
     21% 21%
Note: "Time to fill book requests" is the time elapsed between placing the original request on Voyager and when the item was charged at the pickup library, indicating that the item is available to the patron. Time is undetermined if the request is still InTransit or a Filling charge transaction is not found

Time to Fill Article Requests: WR All Libs
less than 12 hours 12 12
     21% 21%
12 - 24 hours 23 23
     40% 40%
24 - 48 hours 20 20
     34% 34%
more than 48 hours 3 3
     5% 5%
undetermined          
              
Note: "Time to fill article requests" is the time elapsed between placing the original request in Voyager and when the request is marked as "Filled" or "InTransit" in the CLS system, indicating that the article has been posted on the Web or received at the borrowing library. Time is undetermined if Web Delivery is not used and the request has not been updated in CLS.

Time to Complete Book Requests:
Libraries Processing Request: 1 Total
number of requests 197 198
percent of total 99% 100%
average time 37h 37h
Note: "Time to complete book requests" is the time elapsed between placing the original request on Voyager and when either the book arrives at the borrowing library (ie. is charged to the hold shelf) or the patron is notified that the book is not available. Requests with a completion time of less than one hour (ie. are determined by CLS to be unavailable and no alternative library found) are not counted.

Home Updated 03/09/2018