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Weekly WRLC Consortium Loan Performance Summary
02/09/2018 through 02/15/2018
 
Summary: WR All Libs
Total requests 418 418
              
Book loan requests 283 283
Book loan requests pulled 269 269
Book loan requests not filled 14 14
Percentage of book requests pulled 95% 95%
Average time taken to pull a book 10h 10h
Average time to fill book requests 29h 29h
              
Article loan requests 135 135
Article loan requests filled 72 72
Article loan requests not filled 63 63
Percentage of article requests filled 53% 53%
Average time to fill article requests 15h 15h
Note: WR represents the WRLC Offsite Storage Facility; XX includes all libraries in Voyager that are not configured in CLS for lending.

Time to Pull Books: WR All Libs
less than 12 hours 158 158
     59% 59%
12 - 24 hours 97 97
     36% 36%
24 - 48 hours 13 13
     5% 5%
more than 48 hours 1 1
              
undetermined          
              
Note: "Time to pull books" is the time elapsed between placing the original request on Voyager and when the item was charged to the "InTransit" patron at the lending library, indicating that the item has been pulled from the shelf and processed for pickup by the WRLC courier. Time is undetermined if an InTransit or Filling charge transaction is not found

Time to Fill Book Requests: WR All Libs
less than 12 hours 25 25
     9% 9%
12 - 24 hours 62 62
     23% 23%
24 - 48 hours 114 114
     42% 42%
more than 48 hours 16 16
     6% 6%
undetermined 52 52
     19% 19%
Note: "Time to fill book requests" is the time elapsed between placing the original request on Voyager and when the item was charged at the pickup library, indicating that the item is available to the patron. Time is undetermined if the request is still InTransit or a Filling charge transaction is not found

Time to Fill Article Requests: WR All Libs
less than 12 hours 26 26
     36% 36%
12 - 24 hours 38 38
     53% 53%
24 - 48 hours 8 8
     11% 11%
more than 48 hours          
              
undetermined          
              
Note: "Time to fill article requests" is the time elapsed between placing the original request in Voyager and when the request is marked as "Filled" or "InTransit" in the CLS system, indicating that the article has been posted on the Web or received at the borrowing library. Time is undetermined if Web Delivery is not used and the request has not been updated in CLS.

Time to Complete Book Requests:
Libraries Processing Request: 1 Total
number of requests 215 217
percent of total 99% 100%
average time 29h 29h
Note: "Time to complete book requests" is the time elapsed between placing the original request on Voyager and when either the book arrives at the borrowing library (ie. is charged to the hold shelf) or the patron is notified that the book is not available. Requests with a completion time of less than one hour (ie. are determined by CLS to be unavailable and no alternative library found) are not counted.

Home Updated 02/16/2018