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Weekly WRLC Consortium Loan Performance Summary
02/02/2018 through 02/08/2018
 
Summary: WR All Libs
Total requests 419 419
              
Book loan requests 301 301
Book loan requests pulled 282 282
Book loan requests not filled 19 19
Percentage of book requests pulled 94% 94%
Average time taken to pull a book 9h 9h
Average time to fill book requests 27h 27h
              
Article loan requests 118 118
Article loan requests filled 72 72
Article loan requests not filled 46 46
Percentage of article requests filled 61% 61%
Average time to fill article requests 13h 13h
Note: WR represents the WRLC Offsite Storage Facility; XX includes all libraries in Voyager that are not configured in CLS for lending.

Time to Pull Books: WR All Libs
less than 12 hours 179 179
     63% 63%
12 - 24 hours 80 80
     28% 28%
24 - 48 hours 23 23
     8% 8%
more than 48 hours          
              
undetermined          
              
Note: "Time to pull books" is the time elapsed between placing the original request on Voyager and when the item was charged to the "InTransit" patron at the lending library, indicating that the item has been pulled from the shelf and processed for pickup by the WRLC courier. Time is undetermined if an InTransit or Filling charge transaction is not found

Time to Fill Book Requests: WR All Libs
less than 12 hours 45 45
     16% 16%
12 - 24 hours 55 55
     20% 20%
24 - 48 hours 99 99
     35% 35%
more than 48 hours 23 23
     8% 8%
undetermined 60 60
     21% 21%
Note: "Time to fill book requests" is the time elapsed between placing the original request on Voyager and when the item was charged at the pickup library, indicating that the item is available to the patron. Time is undetermined if the request is still InTransit or a Filling charge transaction is not found

Time to Fill Article Requests: WR All Libs
less than 12 hours 34 34
     47% 47%
12 - 24 hours 32 32
     44% 44%
24 - 48 hours 6 6
     8% 8%
more than 48 hours          
              
undetermined          
              
Note: "Time to fill article requests" is the time elapsed between placing the original request in Voyager and when the request is marked as "Filled" or "InTransit" in the CLS system, indicating that the article has been posted on the Web or received at the borrowing library. Time is undetermined if Web Delivery is not used and the request has not been updated in CLS.

Time to Complete Book Requests:
Libraries Processing Request: 1 Total
number of requests 223 224
percent of total 100% 100%
average time 27h 27h
Note: "Time to complete book requests" is the time elapsed between placing the original request on Voyager and when either the book arrives at the borrowing library (ie. is charged to the hold shelf) or the patron is notified that the book is not available. Requests with a completion time of less than one hour (ie. are determined by CLS to be unavailable and no alternative library found) are not counted.

Home Updated 02/09/2018