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Weekly WRLC Consortium Loan Performance Summary 01/12/2017 through 01/18/2017   Summary: WR All Libs Total requests 306 306                Book loan requests 253 253 Book loan requests pulled 251 251 Book loan requests not filled 2 2 Percentage of book requests pulled 99% 99% Average time taken to pull a book 22h 22h Average time to fill book requests 47h 47h                Article loan requests 53 53 Article loan requests filled 40 40 Article loan requests not filled 13 13 Percentage of article requests filled 75% 75% Average time to fill article requests 33h 33h Note: WR represents the WRLC Offsite Storage Facility; XX includes all libraries in Voyager that are not configured in CLS for lending. Time to Pull Books: WR All Libs less than 12 hours 118 118      47% 47% 12 - 24 hours 62 62      25% 25% 24 - 48 hours 25 25      10% 10% more than 48 hours 46 46      18% 18% undetermined                          Note: "Time to pull books" is the time elapsed between placing the original request on Voyager and when the item was charged to the "InTransit" patron at the lending library, indicating that the item has been pulled from the shelf and processed for pickup by the WRLC courier. Time is undetermined if an InTransit or Filling charge transaction is not found Time to Fill Book Requests: WR All Libs less than 12 hours 31 31      12% 12% 12 - 24 hours 35 35      14% 14% 24 - 48 hours 72 72      29% 29% more than 48 hours 99 99      39% 39% undetermined 14 14      6% 6% Note: "Time to fill book requests" is the time elapsed between placing the original request on Voyager and when the item was charged at the pickup library, indicating that the item is available to the patron. Time is undetermined if the request is still InTransit or a Filling charge transaction is not found Time to Fill Article Requests: WR All Libs less than 12 hours 13 13      33% 33% 12 - 24 hours 14 14      35% 35% 24 - 48 hours 2 2      5% 5% more than 48 hours 11 11      28% 28% undetermined                          Note: "Time to fill article requests" is the time elapsed between placing the original request in Voyager and when the request is marked as "Filled" or "InTransit" in the CLS system, indicating that the article has been posted on the Web or received at the borrowing library. Time is undetermined if Web Delivery is not used and the request has not been updated in CLS. Time to Complete Book Requests: Libraries Processing Request: 1 Total number of requests 237 239 percent of total 99% 100% average time 47h 47h Note: "Time to complete book requests" is the time elapsed between placing the original request on Voyager and when either the book arrives at the borrowing library (ie. is charged to the hold shelf) or the patron is notified that the book is not available. Requests with a completion time of less than one hour (ie. are determined by CLS to be unavailable and no alternative library found) are not counted. Home Updated 01/19/2018