--
 
Weekly WRLC Consortium Loan Performance Summary
12/08/2017 through 12/14/2017
 
Summary: WR All Libs
Total requests 267 267
              
Book loan requests 200 200
Book loan requests pulled 195 195
Book loan requests not filled 5 5
Percentage of book requests pulled 98% 98%
Average time taken to pull a book 10h 10h
Average time to fill book requests 23h 23h
              
Article loan requests 67 67
Article loan requests filled 37 37
Article loan requests not filled 30 30
Percentage of article requests filled 55% 55%
Average time to fill article requests 14h 14h
Note: WR represents the WRLC Offsite Storage Facility; XX includes all libraries in Voyager that are not configured in CLS for lending.

Time to Pull Books: WR All Libs
less than 12 hours 121 121
     62% 62%
12 - 24 hours 65 65
     33% 33%
24 - 48 hours 8 8
     4% 4%
more than 48 hours 1 1
              
undetermined          
              
Note: "Time to pull books" is the time elapsed between placing the original request on Voyager and when the item was charged to the "InTransit" patron at the lending library, indicating that the item has been pulled from the shelf and processed for pickup by the WRLC courier. Time is undetermined if an InTransit or Filling charge transaction is not found

Time to Fill Book Requests: WR All Libs
less than 12 hours 34 34
     17% 17%
12 - 24 hours 50 50
     26% 26%
24 - 48 hours 73 73
     37% 37%
more than 48 hours 6 6
     3% 3%
undetermined 32 32
     16% 16%
Note: "Time to fill book requests" is the time elapsed between placing the original request on Voyager and when the item was charged at the pickup library, indicating that the item is available to the patron. Time is undetermined if the request is still InTransit or a Filling charge transaction is not found

Time to Fill Article Requests: WR All Libs
less than 12 hours 16 16
     43% 43%
12 - 24 hours 18 18
     49% 49%
24 - 48 hours 3 3
     8% 8%
more than 48 hours          
              
undetermined          
              
Note: "Time to fill article requests" is the time elapsed between placing the original request in Voyager and when the request is marked as "Filled" or "InTransit" in the CLS system, indicating that the article has been posted on the Web or received at the borrowing library. Time is undetermined if Web Delivery is not used and the request has not been updated in CLS.

Time to Complete Book Requests:
Libraries Processing Request: 1 Total
number of requests 162 164
percent of total 99% 100%
average time 23h 23h
Note: "Time to complete book requests" is the time elapsed between placing the original request on Voyager and when either the book arrives at the borrowing library (ie. is charged to the hold shelf) or the patron is notified that the book is not available. Requests with a completion time of less than one hour (ie. are determined by CLS to be unavailable and no alternative library found) are not counted.

Home Updated 12/15/2017