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Weekly WRLC Consortium Loan Performance Summary
12/01/2017 through 12/07/2017
 
Summary: WR All Libs
Total requests 385 385
              
Book loan requests 261 261
Book loan requests pulled 249 249
Book loan requests not filled 12 12
Percentage of book requests pulled 95% 95%
Average time taken to pull a book 15h 15h
Average time to fill book requests 33h 33h
              
Article loan requests 124 124
Article loan requests filled 63 63
Article loan requests not filled 61 61
Percentage of article requests filled 51% 51%
Average time to fill article requests 21h 21h
Note: WR represents the WRLC Offsite Storage Facility; XX includes all libraries in Voyager that are not configured in CLS for lending.

Time to Pull Books: WR All Libs
less than 12 hours 109 109
     44% 44%
12 - 24 hours 92 92
     37% 37%
24 - 48 hours 32 32
     13% 13%
more than 48 hours 16 16
     6% 6%
undetermined          
              
Note: "Time to pull books" is the time elapsed between placing the original request on Voyager and when the item was charged to the "InTransit" patron at the lending library, indicating that the item has been pulled from the shelf and processed for pickup by the WRLC courier. Time is undetermined if an InTransit or Filling charge transaction is not found

Time to Fill Book Requests: WR All Libs
less than 12 hours 35 35
     14% 14%
12 - 24 hours 42 42
     17% 17%
24 - 48 hours 79 79
     32% 32%
more than 48 hours 42 42
     17% 17%
undetermined 51 51
     20% 20%
Note: "Time to fill book requests" is the time elapsed between placing the original request on Voyager and when the item was charged at the pickup library, indicating that the item is available to the patron. Time is undetermined if the request is still InTransit or a Filling charge transaction is not found

Time to Fill Article Requests: WR All Libs
less than 12 hours 23 23
     37% 37%
12 - 24 hours 21 21
     33% 33%
24 - 48 hours 17 17
     27% 27%
more than 48 hours 2 2
     3% 3%
undetermined          
              
Note: "Time to fill article requests" is the time elapsed between placing the original request in Voyager and when the request is marked as "Filled" or "InTransit" in the CLS system, indicating that the article has been posted on the Web or received at the borrowing library. Time is undetermined if Web Delivery is not used and the request has not been updated in CLS.

Time to Complete Book Requests:
Libraries Processing Request: 1 Total
number of requests 196 200
percent of total 98% 100%
average time 32h 33h
Note: "Time to complete book requests" is the time elapsed between placing the original request on Voyager and when either the book arrives at the borrowing library (ie. is charged to the hold shelf) or the patron is notified that the book is not available. Requests with a completion time of less than one hour (ie. are determined by CLS to be unavailable and no alternative library found) are not counted.

Home Updated 12/08/2017