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Weekly WRLC Consortium Loan Performance Summary
11/17/2017 through 11/23/2017
 
Summary: WR All Libs
Total requests 285 285
              
Book loan requests 202 202
Book loan requests pulled 183 183
Book loan requests not filled 19 19
Percentage of book requests pulled 91% 91%
Average time taken to pull a book 13h 13h
Average time to fill book requests 24h 24h
              
Article loan requests 83 83
Article loan requests filled 45 45
Article loan requests not filled 38 38
Percentage of article requests filled 54% 54%
Average time to fill article requests 17h 17h
Note: WR represents the WRLC Offsite Storage Facility; XX includes all libraries in Voyager that are not configured in CLS for lending.

Time to Pull Books: WR All Libs
less than 12 hours 87 87
     48% 48%
12 - 24 hours 81 81
     44% 44%
24 - 48 hours 15 15
     8% 8%
more than 48 hours          
              
undetermined          
              
Note: "Time to pull books" is the time elapsed between placing the original request on Voyager and when the item was charged to the "InTransit" patron at the lending library, indicating that the item has been pulled from the shelf and processed for pickup by the WRLC courier. Time is undetermined if an InTransit or Filling charge transaction is not found

Time to Fill Book Requests: WR All Libs
less than 12 hours 29 29
     16% 16%
12 - 24 hours 42 42
     23% 23%
24 - 48 hours 64 64
     35% 35%
more than 48 hours 4 4
     2% 2%
undetermined 44 44
     24% 24%
Note: "Time to fill book requests" is the time elapsed between placing the original request on Voyager and when the item was charged at the pickup library, indicating that the item is available to the patron. Time is undetermined if the request is still InTransit or a Filling charge transaction is not found

Time to Fill Article Requests: WR All Libs
less than 12 hours 15 15
     33% 33%
12 - 24 hours 25 25
     56% 56%
24 - 48 hours 4 4
     9% 9%
more than 48 hours 1 1
     2% 2%
undetermined          
              
Note: "Time to fill article requests" is the time elapsed between placing the original request in Voyager and when the request is marked as "Filled" or "InTransit" in the CLS system, indicating that the article has been posted on the Web or received at the borrowing library. Time is undetermined if Web Delivery is not used and the request has not been updated in CLS.

Time to Complete Book Requests:
Libraries Processing Request: 1 Total
number of requests 139 139
percent of total 100% 100%
average time 24h 24h
Note: "Time to complete book requests" is the time elapsed between placing the original request on Voyager and when either the book arrives at the borrowing library (ie. is charged to the hold shelf) or the patron is notified that the book is not available. Requests with a completion time of less than one hour (ie. are determined by CLS to be unavailable and no alternative library found) are not counted.

Home Updated 11/24/2017