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Weekly WRLC Consortium Loan Performance Summary
10/20/2017 through 10/26/2017
 
Summary: WR All Libs
Total requests 462 462
              
Book loan requests 313 313
Book loan requests pulled 296 296
Book loan requests not filled 17 17
Percentage of book requests pulled 95% 95%
Average time taken to pull a book 11h 11h
Average time to fill book requests 28h 28h
              
Article loan requests 149 149
Article loan requests filled 62 62
Article loan requests not filled 87 87
Percentage of article requests filled 42% 42%
Average time to fill article requests 13h 13h
Note: WR represents the WRLC Offsite Storage Facility; XX includes all libraries in Voyager that are not configured in CLS for lending.

Time to Pull Books: WR All Libs
less than 12 hours 165 165
     56% 56%
12 - 24 hours 110 110
     37% 37%
24 - 48 hours 20 20
     7% 7%
more than 48 hours 1 1
              
undetermined          
              
Note: "Time to pull books" is the time elapsed between placing the original request on Voyager and when the item was charged to the "InTransit" patron at the lending library, indicating that the item has been pulled from the shelf and processed for pickup by the WRLC courier. Time is undetermined if an InTransit or Filling charge transaction is not found

Time to Fill Book Requests: WR All Libs
less than 12 hours 41 41
     14% 14%
12 - 24 hours 56 56
     19% 19%
24 - 48 hours 108 108
     36% 36%
more than 48 hours 20 20
     7% 7%
undetermined 71 71
     24% 24%
Note: "Time to fill book requests" is the time elapsed between placing the original request on Voyager and when the item was charged at the pickup library, indicating that the item is available to the patron. Time is undetermined if the request is still InTransit or a Filling charge transaction is not found

Time to Fill Article Requests: WR All Libs
less than 12 hours 35 35
     56% 56%
12 - 24 hours 20 20
     32% 32%
24 - 48 hours 7 7
     11% 11%
more than 48 hours          
              
undetermined          
              
Note: "Time to fill article requests" is the time elapsed between placing the original request in Voyager and when the request is marked as "Filled" or "InTransit" in the CLS system, indicating that the article has been posted on the Web or received at the borrowing library. Time is undetermined if Web Delivery is not used and the request has not been updated in CLS.

Time to Complete Book Requests:
Libraries Processing Request: 1 Total
number of requests 222 226
percent of total 98% 100%
average time 27h 28h
Note: "Time to complete book requests" is the time elapsed between placing the original request on Voyager and when either the book arrives at the borrowing library (ie. is charged to the hold shelf) or the patron is notified that the book is not available. Requests with a completion time of less than one hour (ie. are determined by CLS to be unavailable and no alternative library found) are not counted.

Home Updated 10/27/2017