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Weekly WRLC Consortium Loan Performance Summary
10/13/2017 through 10/19/2017
 
Summary: WR All Libs
Total requests 425 425
              
Book loan requests 325 325
Book loan requests pulled 303 303
Book loan requests not filled 22 22
Percentage of book requests pulled 93% 93%
Average time taken to pull a book 10h 10h
Average time to fill book requests 26h 26h
              
Article loan requests 100 100
Article loan requests filled 53 53
Article loan requests not filled 47 47
Percentage of article requests filled 53% 53%
Average time to fill article requests 11h 11h
Note: WR represents the WRLC Offsite Storage Facility; XX includes all libraries in Voyager that are not configured in CLS for lending.

Time to Pull Books: WR All Libs
less than 12 hours 184 184
     61% 61%
12 - 24 hours 93 93
     31% 31%
24 - 48 hours 24 24
     8% 8%
more than 48 hours 1 1
              
undetermined 1 1
              
Note: "Time to pull books" is the time elapsed between placing the original request on Voyager and when the item was charged to the "InTransit" patron at the lending library, indicating that the item has been pulled from the shelf and processed for pickup by the WRLC courier. Time is undetermined if an InTransit or Filling charge transaction is not found

Time to Fill Book Requests: WR All Libs
less than 12 hours 49 49
     16% 16%
12 - 24 hours 65 65
     21% 21%
24 - 48 hours 82 82
     27% 27%
more than 48 hours 22 22
     7% 7%
undetermined 85 85
     28% 28%
Note: "Time to fill book requests" is the time elapsed between placing the original request on Voyager and when the item was charged at the pickup library, indicating that the item is available to the patron. Time is undetermined if the request is still InTransit or a Filling charge transaction is not found

Time to Fill Article Requests: WR All Libs
less than 12 hours 34 34
     64% 64%
12 - 24 hours 14 14
     26% 26%
24 - 48 hours 3 3
     6% 6%
more than 48 hours 2 2
     4% 4%
undetermined          
              
Note: "Time to fill article requests" is the time elapsed between placing the original request in Voyager and when the request is marked as "Filled" or "InTransit" in the CLS system, indicating that the article has been posted on the Web or received at the borrowing library. Time is undetermined if Web Delivery is not used and the request has not been updated in CLS.

Time to Complete Book Requests:
Libraries Processing Request: 1 Total
number of requests 223 225
percent of total 99% 100%
average time 25h 26h
Note: "Time to complete book requests" is the time elapsed between placing the original request on Voyager and when either the book arrives at the borrowing library (ie. is charged to the hold shelf) or the patron is notified that the book is not available. Requests with a completion time of less than one hour (ie. are determined by CLS to be unavailable and no alternative library found) are not counted.

Home Updated 10/20/2017