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Weekly WRLC Consortium Loan Performance Summary
09/22/2017 through 09/28/2017
 
Summary: WR All Libs
Total requests 386 386
              
Book loan requests 284 284
Book loan requests pulled 266 266
Book loan requests not filled 18 18
Percentage of book requests pulled 94% 94%
Average time taken to pull a book 11h 11h
Average time to fill book requests 27h 27h
              
Article loan requests 102 102
Article loan requests filled 57 57
Article loan requests not filled 45 45
Percentage of article requests filled 56% 56%
Average time to fill article requests 14h 14h
Note: WR represents the WRLC Offsite Storage Facility; XX includes all libraries in Voyager that are not configured in CLS for lending.

Time to Pull Books: WR All Libs
less than 12 hours 156 156
     59% 59%
12 - 24 hours 89 89
     33% 33%
24 - 48 hours 20 20
     8% 8%
more than 48 hours 1 1
              
undetermined          
              
Note: "Time to pull books" is the time elapsed between placing the original request on Voyager and when the item was charged to the "InTransit" patron at the lending library, indicating that the item has been pulled from the shelf and processed for pickup by the WRLC courier. Time is undetermined if an InTransit or Filling charge transaction is not found

Time to Fill Book Requests: WR All Libs
less than 12 hours 53 53
     20% 20%
12 - 24 hours 50 50
     19% 19%
24 - 48 hours 70 70
     26% 26%
more than 48 hours 37 37
     14% 14%
undetermined 56 56
     21% 21%
Note: "Time to fill book requests" is the time elapsed between placing the original request on Voyager and when the item was charged at the pickup library, indicating that the item is available to the patron. Time is undetermined if the request is still InTransit or a Filling charge transaction is not found

Time to Fill Article Requests: WR All Libs
less than 12 hours 32 32
     56% 56%
12 - 24 hours 17 17
     30% 30%
24 - 48 hours 7 7
     12% 12%
more than 48 hours 1 1
     2% 2%
undetermined          
              
Note: "Time to fill article requests" is the time elapsed between placing the original request in Voyager and when the request is marked as "Filled" or "InTransit" in the CLS system, indicating that the article has been posted on the Web or received at the borrowing library. Time is undetermined if Web Delivery is not used and the request has not been updated in CLS.

Time to Complete Book Requests:
Libraries Processing Request: 1 Total
number of requests 206 210
percent of total 98% 100%
average time 27h 27h
Note: "Time to complete book requests" is the time elapsed between placing the original request on Voyager and when either the book arrives at the borrowing library (ie. is charged to the hold shelf) or the patron is notified that the book is not available. Requests with a completion time of less than one hour (ie. are determined by CLS to be unavailable and no alternative library found) are not counted.

Home Updated 09/29/2017