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Weekly WRLC Consortium Loan Performance Summary
09/15/2017 through 09/21/2017

 
Summary: WR All Libs
Total requests 420 420
              
Book loan requests 317 317
Book loan requests pulled 297 297
Book loan requests not filled 20 20
Percentage of book requests pulled 94% 94%
Average time taken to pull a book 11h 11h
Average time to fill book requests 29h 29h
              
Article loan requests 103 103
Article loan requests filled 56 56
Article loan requests not filled 47 47
Percentage of article requests filled 54% 54%
Average time to fill article requests 17h 17h
Note: WR represents the WRLC Offsite Storage Facility; XX includes all libraries in Voyager that are not configured in CLS for lending.


Time to Pull Books: WR All Libs
less than 12 hours 166 166
     56% 56%
12 - 24 hours 116 116
     39% 39%
24 - 48 hours 14 14
     5% 5%
more than 48 hours 1 1
              
undetermined          
              
Note: "Time to pull books" is the time elapsed between placing the original request on Voyager and when the item was charged to the "InTransit" patron at the lending library, indicating that the item has been pulled from the shelf and processed for pickup by the WRLC courier. Time is undetermined if an InTransit or Filling charge transaction is not found


Time to Fill Book Requests: WR All Libs
less than 12 hours 40 40
     13% 13%
12 - 24 hours 43 43
     14% 14%
24 - 48 hours 126 126
     42% 42%
more than 48 hours 16 16
     5% 5%
undetermined 72 72
     24% 24%
Note: "Time to fill book requests" is the time elapsed between placing the original request on Voyager and when the item was charged at the pickup library, indicating that the item is available to the patron. Time is undetermined if the request is still InTransit or a Filling charge transaction is not found


Time to Fill Article Requests: WR All Libs
less than 12 hours 18 18
     32% 32%
12 - 24 hours 31 31
     55% 55%
24 - 48 hours 6 6
     11% 11%
more than 48 hours 1 1
     2% 2%
undetermined          
              
Note: "Time to fill article requests" is the time elapsed between placing the original request in Voyager and when the request is marked as "Filled" or "InTransit" in the CLS system, indicating that the article has been posted on the Web or received at the borrowing library. Time is undetermined if Web Delivery is not used and the request has not been updated in CLS.


Time to Complete Book Requests:
Libraries Processing Request: 1 Total
number of requests 221 225
percent of total 98% 100%
average time 28h 29h
Note: "Time to complete book requests" is the time elapsed between placing the original request on Voyager and when either the book arrives at the borrowing library (ie. is charged to the hold shelf) or the patron is notified that the book is not available. Requests with a completion time of less than one hour (ie. are determined by CLS to be unavailable and no alternative library found) are not counted.


Home Updated 09/22/2017