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Weekly WRLC Consortium Loan Performance Summary
08/25/2017 through 08/31/2017
 
Summary: WR All Libs
Total requests 327 327
              
Book loan requests 260 260
Book loan requests pulled 244 244
Book loan requests not filled 16 16
Percentage of book requests pulled 94% 94%
Average time taken to pull a book 10h 10h
Average time to fill book requests 30h 30h
              
Article loan requests 67 67
Article loan requests filled 40 40
Article loan requests not filled 27 27
Percentage of article requests filled 60% 60%
Average time to fill article requests 12h 12h
Note: WR represents the WRLC Offsite Storage Facility; XX includes all libraries in Voyager that are not configured in CLS for lending.

Time to Pull Books: WR All Libs
less than 12 hours 143 143
     59% 59%
12 - 24 hours 84 84
     34% 34%
24 - 48 hours 15 15
     6% 6%
more than 48 hours 2 2
              
undetermined          
              
Note: "Time to pull books" is the time elapsed between placing the original request on Voyager and when the item was charged to the "InTransit" patron at the lending library, indicating that the item has been pulled from the shelf and processed for pickup by the WRLC courier. Time is undetermined if an InTransit or Filling charge transaction is not found

Time to Fill Book Requests: WR All Libs
less than 12 hours 21 21
     9% 9%
12 - 24 hours 33 33
     14% 14%
24 - 48 hours 105 105
     43% 43%
more than 48 hours 17 17
     7% 7%
undetermined 68 68
     28% 28%
Note: "Time to fill book requests" is the time elapsed between placing the original request on Voyager and when the item was charged at the pickup library, indicating that the item is available to the patron. Time is undetermined if the request is still InTransit or a Filling charge transaction is not found

Time to Fill Article Requests: WR All Libs
less than 12 hours 23 23
     58% 58%
12 - 24 hours 10 10
     25% 25%
24 - 48 hours 7 7
     18% 18%
more than 48 hours          
              
undetermined          
              
Note: "Time to fill article requests" is the time elapsed between placing the original request in Voyager and when the request is marked as "Filled" or "InTransit" in the CLS system, indicating that the article has been posted on the Web or received at the borrowing library. Time is undetermined if Web Delivery is not used and the request has not been updated in CLS.

Time to Complete Book Requests:
Libraries Processing Request: 1 Total
number of requests 172 176
percent of total 98% 100%
average time 30h 30h
Note: "Time to complete book requests" is the time elapsed between placing the original request on Voyager and when either the book arrives at the borrowing library (ie. is charged to the hold shelf) or the patron is notified that the book is not available. Requests with a completion time of less than one hour (ie. are determined by CLS to be unavailable and no alternative library found) are not counted.

Home Updated 09/01/2017