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Weekly WRLC Consortium Loan Performance Summary 08/11/2017 through 08/17/2017   Summary: WR All Libs Total requests 176 176                Book loan requests 142 142 Book loan requests pulled 138 138 Book loan requests not filled 4 4 Percentage of book requests pulled 97% 97% Average time taken to pull a book 9h 9h Average time to fill book requests 36h 36h                Article loan requests 34 34 Article loan requests filled 21 21 Article loan requests not filled 13 13 Percentage of article requests filled 62% 62% Average time to fill article requests 10h 10h Note: WR represents the WRLC Offsite Storage Facility; XX includes all libraries in Voyager that are not configured in CLS for lending. Time to Pull Books: WR All Libs less than 12 hours 89 89      64% 64% 12 - 24 hours 42 42      30% 30% 24 - 48 hours 7 7      5% 5% more than 48 hours                          undetermined                          Note: "Time to pull books" is the time elapsed between placing the original request on Voyager and when the item was charged to the "InTransit" patron at the lending library, indicating that the item has been pulled from the shelf and processed for pickup by the WRLC courier. Time is undetermined if an InTransit or Filling charge transaction is not found Time to Fill Book Requests: WR All Libs less than 12 hours 21 21      15% 15% 12 - 24 hours 19 19      14% 14% 24 - 48 hours 42 42      30% 30% more than 48 hours 29 29      21% 21% undetermined 27 27      20% 20% Note: "Time to fill book requests" is the time elapsed between placing the original request on Voyager and when the item was charged at the pickup library, indicating that the item is available to the patron. Time is undetermined if the request is still InTransit or a Filling charge transaction is not found Time to Fill Article Requests: WR All Libs less than 12 hours 16 16      76% 76% 12 - 24 hours 2 2      10% 10% 24 - 48 hours 3 3      14% 14% more than 48 hours                          undetermined                          Note: "Time to fill article requests" is the time elapsed between placing the original request in Voyager and when the request is marked as "Filled" or "InTransit" in the CLS system, indicating that the article has been posted on the Web or received at the borrowing library. Time is undetermined if Web Delivery is not used and the request has not been updated in CLS. Time to Complete Book Requests: Libraries Processing Request: 1 Total number of requests 111 111 percent of total 100% 100% average time 36h 36h Note: "Time to complete book requests" is the time elapsed between placing the original request on Voyager and when either the book arrives at the borrowing library (ie. is charged to the hold shelf) or the patron is notified that the book is not available. Requests with a completion time of less than one hour (ie. are determined by CLS to be unavailable and no alternative library found) are not counted. Home Updated 08/18/2017