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Weekly WRLC Consortium Loan Performance Summary 05/05/2017 through 05/11/2017   Summary: WR All Libs Total requests 213 213                Book loan requests 127 127 Book loan requests pulled 119 119 Book loan requests not filled 8 8 Percentage of book requests pulled 94% 94% Average time taken to pull a book 10h 10h Average time to fill book requests 29h 29h                Article loan requests 86 86 Article loan requests filled 49 49 Article loan requests not filled 37 37 Percentage of article requests filled 57% 57% Average time to fill article requests 10h 10h Note: WR represents the WRLC Offsite Storage Facility; XX includes all libraries in Voyager that are not configured in CLS for lending. Time to Pull Books: WR All Libs less than 12 hours 69 69      58% 58% 12 - 24 hours 41 41      34% 34% 24 - 48 hours 9 9      8% 8% more than 48 hours                          undetermined                          Note: "Time to pull books" is the time elapsed between placing the original request on Voyager and when the item was charged to the "InTransit" patron at the lending library, indicating that the item has been pulled from the shelf and processed for pickup by the WRLC courier. Time is undetermined if an InTransit or Filling charge transaction is not found Time to Fill Book Requests: WR All Libs less than 12 hours 19 19      16% 16% 12 - 24 hours 23 23      19% 19% 24 - 48 hours 47 47      39% 39% more than 48 hours 9 9      8% 8% undetermined 21 21      18% 18% Note: "Time to fill book requests" is the time elapsed between placing the original request on Voyager and when the item was charged at the pickup library, indicating that the item is available to the patron. Time is undetermined if the request is still InTransit or a Filling charge transaction is not found Time to Fill Article Requests: WR All Libs less than 12 hours 36 36      73% 73% 12 - 24 hours 6 6      12% 12% 24 - 48 hours 7 7      14% 14% more than 48 hours                          undetermined                          Note: "Time to fill article requests" is the time elapsed between placing the original request in Voyager and when the request is marked as "Filled" or "InTransit" in the CLS system, indicating that the article has been posted on the Web or received at the borrowing library. Time is undetermined if Web Delivery is not used and the request has not been updated in CLS. Time to Complete Book Requests: Libraries Processing Request: 1 Total number of requests 97 98 percent of total 99% 100% average time 29h 29h Note: "Time to complete book requests" is the time elapsed between placing the original request on Voyager and when either the book arrives at the borrowing library (ie. is charged to the hold shelf) or the patron is notified that the book is not available. Requests with a completion time of less than one hour (ie. are determined by CLS to be unavailable and no alternative library found) are not counted. Home Updated 05/12/2017