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Weekly WRLC Consortium Loan Performance Summary
04/14/2017 through 04/20/2017
 
Summary: WR All Libs
Total requests 385 385
              
Book loan requests 237 237
Book loan requests pulled 215 215
Book loan requests not filled 22 22
Percentage of book requests pulled 91% 91%
Average time taken to pull a book 10h 10h
Average time to fill book requests 29h 29h
              
Article loan requests 148 148
Article loan requests filled 68 68
Article loan requests not filled 80 80
Percentage of article requests filled 46% 46%
Average time to fill article requests 11h 11h
Note: WR represents the WRLC Offsite Storage Facility; XX includes all libraries in Voyager that are not configured in CLS for lending.

Time to Pull Books: WR All Libs
less than 12 hours 142 142
     66% 66%
12 - 24 hours 54 54
     25% 25%
24 - 48 hours 16 16
     7% 7%
more than 48 hours 3 3
     1% 1%
undetermined          
              
Note: "Time to pull books" is the time elapsed between placing the original request on Voyager and when the item was charged to the "InTransit" patron at the lending library, indicating that the item has been pulled from the shelf and processed for pickup by the WRLC courier. Time is undetermined if an InTransit or Filling charge transaction is not found

Time to Fill Book Requests: WR All Libs
less than 12 hours 28 28
     13% 13%
12 - 24 hours 36 36
     17% 17%
24 - 48 hours 80 80
     37% 37%
more than 48 hours 23 23
     11% 11%
undetermined 48 48
     22% 22%
Note: "Time to fill book requests" is the time elapsed between placing the original request on Voyager and when the item was charged at the pickup library, indicating that the item is available to the patron. Time is undetermined if the request is still InTransit or a Filling charge transaction is not found

Time to Fill Article Requests: WR All Libs
less than 12 hours 39 39
     57% 57%
12 - 24 hours 25 25
     37% 37%
24 - 48 hours 4 4
     6% 6%
more than 48 hours          
              
undetermined          
              
Note: "Time to fill article requests" is the time elapsed between placing the original request in Voyager and when the request is marked as "Filled" or "InTransit" in the CLS system, indicating that the article has been posted on the Web or received at the borrowing library. Time is undetermined if Web Delivery is not used and the request has not been updated in CLS.

Time to Complete Book Requests:
Libraries Processing Request: 1 Total
number of requests 167 168
percent of total 99% 100%
average time 29h 29h
Note: "Time to complete book requests" is the time elapsed between placing the original request on Voyager and when either the book arrives at the borrowing library (ie. is charged to the hold shelf) or the patron is notified that the book is not available. Requests with a completion time of less than one hour (ie. are determined by CLS to be unavailable and no alternative library found) are not counted.

Home Updated 04/21/2017