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Weekly WRLC Consortium Loan Performance Summary
02/03/2017 through 02/09/2017
 
Summary: WR All Libs
Total requests 362 362
              
Book loan requests 248 248
Book loan requests pulled 236 236
Book loan requests not filled 12 12
Percentage of book requests pulled 95% 95%
Average time taken to pull a book 12h 12h
Average time to fill book requests 31h 31h
              
Article loan requests 114 114
Article loan requests filled 45 45
Article loan requests not filled 69 69
Percentage of article requests filled 39% 39%
Average time to fill article requests 23h 23h
Note: WR represents the WRLC Offsite Storage Facility; XX includes all libraries in Voyager that are not configured in CLS for lending.

Time to Pull Books: WR All Libs
less than 12 hours 122 122
     52% 52%
12 - 24 hours 92 92
     39% 39%
24 - 48 hours 22 22
     9% 9%
more than 48 hours          
              
undetermined          
              
Note: "Time to pull books" is the time elapsed between placing the original request on Voyager and when the item was charged to the "InTransit" patron at the lending library, indicating that the item has been pulled from the shelf and processed for pickup by the WRLC courier. Time is undetermined if an InTransit or Filling charge transaction is not found

Time to Fill Book Requests: WR All Libs
less than 12 hours 23 23
     10% 10%
12 - 24 hours 42 42
     18% 18%
24 - 48 hours 110 110
     47% 47%
more than 48 hours 15 15
     6% 6%
undetermined 46 46
     19% 19%
Note: "Time to fill book requests" is the time elapsed between placing the original request on Voyager and when the item was charged at the pickup library, indicating that the item is available to the patron. Time is undetermined if the request is still InTransit or a Filling charge transaction is not found

Time to Fill Article Requests: WR All Libs
less than 12 hours 14 14
     31% 31%
12 - 24 hours 15 15
     33% 33%
24 - 48 hours 15 15
     33% 33%
more than 48 hours 1 1
     2% 2%
undetermined          
              
Note: "Time to fill article requests" is the time elapsed between placing the original request in Voyager and when the request is marked as "Filled" or "InTransit" in the CLS system, indicating that the article has been posted on the Web or received at the borrowing library. Time is undetermined if Web Delivery is not used and the request has not been updated in CLS.

Time to Complete Book Requests:
Libraries Processing Request: 1 Total
number of requests 187 190
percent of total 98% 100%
average time 31h 31h
Note: "Time to complete book requests" is the time elapsed between placing the original request on Voyager and when either the book arrives at the borrowing library (ie. is charged to the hold shelf) or the patron is notified that the book is not available. Requests with a completion time of less than one hour (ie. are determined by CLS to be unavailable and no alternative library found) are not counted.

Home Updated 02/10/2017