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Weekly WRLC Consortium Loan Performance Summary
01/06/2017 through 01/12/2017
 
Summary: WR All Libs
Total requests 280 280
              
Book loan requests 220 220
Book loan requests pulled 215 215
Book loan requests not filled 5 5
Percentage of book requests pulled 98% 98%
Average time taken to pull a book 18h 18h
Average time to fill book requests 43h 43h
              
Article loan requests 60 60
Article loan requests filled 36 36
Article loan requests not filled 24 24
Percentage of article requests filled 60% 60%
Average time to fill article requests 28h 28h
Note: WR represents the WRLC Offsite Storage Facility; XX includes all libraries in Voyager that are not configured in CLS for lending.

Time to Pull Books: WR All Libs
less than 12 hours 81 81
     38% 38%
12 - 24 hours 94 94
     44% 44%
24 - 48 hours 24 24
     11% 11%
more than 48 hours 16 16
     7% 7%
undetermined          
              
Note: "Time to pull books" is the time elapsed between placing the original request on Voyager and when the item was charged to the "InTransit" patron at the lending library, indicating that the item has been pulled from the shelf and processed for pickup by the WRLC courier. Time is undetermined if an InTransit or Filling charge transaction is not found

Time to Fill Book Requests: WR All Libs
less than 12 hours 22 22
     10% 10%
12 - 24 hours 33 33
     15% 15%
24 - 48 hours 88 88
     41% 41%
more than 48 hours 60 60
     28% 28%
undetermined 12 12
     6% 6%
Note: "Time to fill book requests" is the time elapsed between placing the original request on Voyager and when the item was charged at the pickup library, indicating that the item is available to the patron. Time is undetermined if the request is still InTransit or a Filling charge transaction is not found

Time to Fill Article Requests: WR All Libs
less than 12 hours 13 13
     36% 36%
12 - 24 hours 16 16
     44% 44%
24 - 48 hours          
              
more than 48 hours 7 7
     19% 19%
undetermined          
              
Note: "Time to fill article requests" is the time elapsed between placing the original request in Voyager and when the request is marked as "Filled" or "InTransit" in the CLS system, indicating that the article has been posted on the Web or received at the borrowing library. Time is undetermined if Web Delivery is not used and the request has not been updated in CLS.

Time to Complete Book Requests:
Libraries Processing Request: 1 Total
number of requests 206 208
percent of total 99% 100%
average time 41h 42h
Note: "Time to complete book requests" is the time elapsed between placing the original request on Voyager and when either the book arrives at the borrowing library (ie. is charged to the hold shelf) or the patron is notified that the book is not available. Requests with a completion time of less than one hour (ie. are determined by CLS to be unavailable and no alternative library found) are not counted.

Home Updated 01/13/2017