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Weekly WRLC Consortium Loan Performance Summary
12/02/2016 through 12/08/2016
 
Summary: WR All Libs
Total requests 370 370
              
Book loan requests 215 215
Book loan requests pulled 197 197
Book loan requests not filled 18 18
Percentage of book requests pulled 92% 92%
Average time taken to pull a book 11h 11h
Average time to fill book requests 33h 33h
              
Article loan requests 155 155
Article loan requests filled 83 83
Article loan requests not filled 72 72
Percentage of article requests filled 54% 54%
Average time to fill article requests 12h 12h
Note: WR represents the WRLC Offsite Storage Facility; XX includes all libraries in Voyager that are not configured in CLS for lending.

Time to Pull Books: WR All Libs
less than 12 hours 102 102
     52% 52%
12 - 24 hours 83 83
     42% 42%
24 - 48 hours 12 12
     6% 6%
more than 48 hours          
              
undetermined          
              
Note: "Time to pull books" is the time elapsed between placing the original request on Voyager and when the item was charged to the "InTransit" patron at the lending library, indicating that the item has been pulled from the shelf and processed for pickup by the WRLC courier. Time is undetermined if an InTransit or Filling charge transaction is not found

Time to Fill Book Requests: WR All Libs
less than 12 hours 10 10
     5% 5%
12 - 24 hours 39 39
     20% 20%
24 - 48 hours 90 90
     46% 46%
more than 48 hours 19 19
     10% 10%
undetermined 39 39
     20% 20%
Note: "Time to fill book requests" is the time elapsed between placing the original request on Voyager and when the item was charged at the pickup library, indicating that the item is available to the patron. Time is undetermined if the request is still InTransit or a Filling charge transaction is not found

Time to Fill Article Requests: WR All Libs
less than 12 hours 47 47
     57% 57%
12 - 24 hours 25 25
     30% 30%
24 - 48 hours 10 10
     12% 12%
more than 48 hours 1 1
     1% 1%
undetermined          
              
Note: "Time to fill article requests" is the time elapsed between placing the original request in Voyager and when the request is marked as "Filled" or "InTransit" in the CLS system, indicating that the article has been posted on the Web or received at the borrowing library. Time is undetermined if Web Delivery is not used and the request has not been updated in CLS.

Time to Complete Book Requests:
Libraries Processing Request: 1 Total
number of requests 160 161
percent of total 99% 100%
average time 33h 32h
Note: "Time to complete book requests" is the time elapsed between placing the original request on Voyager and when either the book arrives at the borrowing library (ie. is charged to the hold shelf) or the patron is notified that the book is not available. Requests with a completion time of less than one hour (ie. are determined by CLS to be unavailable and no alternative library found) are not counted.

Home Updated 12/09/2016