--
 
Weekly WRLC Consortium Loan Performance Summary
11/25/2016 through 12/01/2016
 
Summary: WR All Libs
Total requests 334 334
              
Book loan requests 219 219
Book loan requests pulled 192 192
Book loan requests not filled 27 27
Percentage of book requests pulled 88% 88%
Average time taken to pull a book 19h 19h
Average time to fill book requests 40h 40h
              
Article loan requests 115 115
Article loan requests filled 53 53
Article loan requests not filled 62 62
Percentage of article requests filled 46% 46%
Average time to fill article requests 13h 13h
Note: WR represents the WRLC Offsite Storage Facility; XX includes all libraries in Voyager that are not configured in CLS for lending.

Time to Pull Books: WR All Libs
less than 12 hours 97 97
     51% 51%
12 - 24 hours 45 45
     23% 23%
24 - 48 hours 23 23
     12% 12%
more than 48 hours 27 27
     14% 14%
undetermined          
              
Note: "Time to pull books" is the time elapsed between placing the original request on Voyager and when the item was charged to the "InTransit" patron at the lending library, indicating that the item has been pulled from the shelf and processed for pickup by the WRLC courier. Time is undetermined if an InTransit or Filling charge transaction is not found

Time to Fill Book Requests: WR All Libs
less than 12 hours 15 15
     8% 8%
12 - 24 hours 34 34
     18% 18%
24 - 48 hours 59 59
     31% 31%
more than 48 hours 46 46
     24% 24%
undetermined 38 38
     20% 20%
Note: "Time to fill book requests" is the time elapsed between placing the original request on Voyager and when the item was charged at the pickup library, indicating that the item is available to the patron. Time is undetermined if the request is still InTransit or a Filling charge transaction is not found

Time to Fill Article Requests: WR All Libs
less than 12 hours 26 26
     49% 49%
12 - 24 hours 22 22
     42% 42%
24 - 48 hours 3 3
     6% 6%
more than 48 hours 2 2
     4% 4%
undetermined          
              
Note: "Time to fill article requests" is the time elapsed between placing the original request in Voyager and when the request is marked as "Filled" or "InTransit" in the CLS system, indicating that the article has been posted on the Web or received at the borrowing library. Time is undetermined if Web Delivery is not used and the request has not been updated in CLS.

Time to Complete Book Requests:
Libraries Processing Request: 1 Total
number of requests 155 157
percent of total 99% 100%
average time 39h 40h
Note: "Time to complete book requests" is the time elapsed between placing the original request on Voyager and when either the book arrives at the borrowing library (ie. is charged to the hold shelf) or the patron is notified that the book is not available. Requests with a completion time of less than one hour (ie. are determined by CLS to be unavailable and no alternative library found) are not counted.

Home Updated 12/02/2016