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Weekly WRLC Consortium Loan Performance Summary
09/23/2016 through 09/29/2016
 
Summary: WR All Libs
Total requests 382 382
              
Book loan requests 255 255
Book loan requests pulled 242 242
Book loan requests not filled 13 13
Percentage of book requests pulled 95% 95%
Average time taken to pull a book 10h 10h
Average time to fill book requests 25h 25h
              
Article loan requests 127 127
Article loan requests filled 68 68
Article loan requests not filled 59 59
Percentage of article requests filled 54% 54%
Average time to fill article requests 16h 16h
Note: WR represents the WRLC Offsite Storage Facility; XX includes all libraries in Voyager that are not configured in CLS for lending.

Time to Pull Books: WR All Libs
less than 12 hours 138 138
     57% 57%
12 - 24 hours 89 89
     37% 37%
24 - 48 hours 15 15
     6% 6%
more than 48 hours          
              
undetermined          
              
Note: "Time to pull books" is the time elapsed between placing the original request on Voyager and when the item was charged to the "InTransit" patron at the lending library, indicating that the item has been pulled from the shelf and processed for pickup by the WRLC courier. Time is undetermined if an InTransit or Filling charge transaction is not found

Time to Fill Book Requests: WR All Libs
less than 12 hours 38 38
     16% 16%
12 - 24 hours 39 39
     16% 16%
24 - 48 hours 59 59
     24% 24%
more than 48 hours 10 10
     4% 4%
undetermined 96 96
     40% 40%
Note: "Time to fill book requests" is the time elapsed between placing the original request on Voyager and when the item was charged at the pickup library, indicating that the item is available to the patron. Time is undetermined if the request is still InTransit or a Filling charge transaction is not found

Time to Fill Article Requests: WR All Libs
less than 12 hours 22 22
     32% 32%
12 - 24 hours 40 40
     59% 59%
24 - 48 hours 6 6
     9% 9%
more than 48 hours          
              
undetermined          
              
Note: "Time to fill article requests" is the time elapsed between placing the original request in Voyager and when the request is marked as "Filled" or "InTransit" in the CLS system, indicating that the article has been posted on the Web or received at the borrowing library. Time is undetermined if Web Delivery is not used and the request has not been updated in CLS.

Time to Complete Book Requests:
Libraries Processing Request: 1 Total
number of requests 145 146
percent of total 99% 100%
average time 25h 25h
Note: "Time to complete book requests" is the time elapsed between placing the original request on Voyager and when either the book arrives at the borrowing library (ie. is charged to the hold shelf) or the patron is notified that the book is not available. Requests with a completion time of less than one hour (ie. are determined by CLS to be unavailable and no alternative library found) are not counted.

Home Updated 09/30/2016