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Weekly WRLC Consortium Loan Performance Summary
08/26/2016 through 09/01/2016
 
Summary: WR All Libs
Total requests 318 318
              
Book loan requests 247 247
Book loan requests pulled 233 233
Book loan requests not filled 14 14
Percentage of book requests pulled 94% 94%
Average time taken to pull a book 12h 12h
Average time to fill book requests 34h 34h
              
Article loan requests 71 71
Article loan requests filled 46 46
Article loan requests not filled 25 25
Percentage of article requests filled 65% 65%
Average time to fill article requests 14h 14h
Note: WR represents the WRLC Offsite Storage Facility; XX includes all libraries in Voyager that are not configured in CLS for lending.

Time to Pull Books: WR All Libs
less than 12 hours 135 135
     58% 58%
12 - 24 hours 68 68
     29% 29%
24 - 48 hours 16 16
     7% 7%
more than 48 hours 13 13
     6% 6%
undetermined 1 1
              
Note: "Time to pull books" is the time elapsed between placing the original request on Voyager and when the item was charged to the "InTransit" patron at the lending library, indicating that the item has been pulled from the shelf and processed for pickup by the WRLC courier. Time is undetermined if an InTransit or Filling charge transaction is not found

Time to Fill Book Requests: WR All Libs
less than 12 hours 23 23
     10% 10%
12 - 24 hours 33 33
     14% 14%
24 - 48 hours 74 74
     32% 32%
more than 48 hours 36 36
     15% 15%
undetermined 67 67
     29% 29%
Note: "Time to fill book requests" is the time elapsed between placing the original request on Voyager and when the item was charged at the pickup library, indicating that the item is available to the patron. Time is undetermined if the request is still InTransit or a Filling charge transaction is not found

Time to Fill Article Requests: WR All Libs
less than 12 hours 23 23
     50% 50%
12 - 24 hours 18 18
     39% 39%
24 - 48 hours 3 3
     7% 7%
more than 48 hours 2 2
     4% 4%
undetermined          
              
Note: "Time to fill article requests" is the time elapsed between placing the original request in Voyager and when the request is marked as "Filled" or "InTransit" in the CLS system, indicating that the article has been posted on the Web or received at the borrowing library. Time is undetermined if Web Delivery is not used and the request has not been updated in CLS.

Time to Complete Book Requests:
Libraries Processing Request: 1 Total
number of requests 162 166
percent of total 98% 100%
average time 34h 34h
Note: "Time to complete book requests" is the time elapsed between placing the original request on Voyager and when either the book arrives at the borrowing library (ie. is charged to the hold shelf) or the patron is notified that the book is not available. Requests with a completion time of less than one hour (ie. are determined by CLS to be unavailable and no alternative library found) are not counted.

Home Updated 09/02/2016