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Weekly WRLC Consortium Loan Performance Summary
07/08/2016 through 07/14/2016
 
Summary: WR All Libs
Total requests 162 162
              
Book loan requests 95 95
Book loan requests pulled 89 89
Book loan requests not filled 6 6
Percentage of book requests pulled 94% 94%
Average time taken to pull a book 11h 11h
Average time to fill book requests 28h 28h
              
Article loan requests 67 67
Article loan requests filled 46 46
Article loan requests not filled 21 21
Percentage of article requests filled 69% 69%
Average time to fill article requests 11h 11h
Note: WR represents the WRLC Offsite Storage Facility; XX includes all libraries in Voyager that are not configured in CLS for lending.

Time to Pull Books: WR All Libs
less than 12 hours 53 53
     60% 60%
12 - 24 hours 25 25
     28% 28%
24 - 48 hours 10 10
     11% 11%
more than 48 hours 1 1
     1% 1%
undetermined          
              
Note: "Time to pull books" is the time elapsed between placing the original request on Voyager and when the item was charged to the "InTransit" patron at the lending library, indicating that the item has been pulled from the shelf and processed for pickup by the WRLC courier. Time is undetermined if an InTransit or Filling charge transaction is not found

Time to Fill Book Requests: WR All Libs
less than 12 hours 15 15
     17% 17%
12 - 24 hours 15 15
     17% 17%
24 - 48 hours 34 34
     38% 38%
more than 48 hours 9 9
     10% 10%
undetermined 16 16
     18% 18%
Note: "Time to fill book requests" is the time elapsed between placing the original request on Voyager and when the item was charged at the pickup library, indicating that the item is available to the patron. Time is undetermined if the request is still InTransit or a Filling charge transaction is not found

Time to Fill Article Requests: WR All Libs
less than 12 hours 29 29
     63% 63%
12 - 24 hours 12 12
     26% 26%
24 - 48 hours 5 5
     11% 11%
more than 48 hours          
              
undetermined          
              
Note: "Time to fill article requests" is the time elapsed between placing the original request in Voyager and when the request is marked as "Filled" or "InTransit" in the CLS system, indicating that the article has been posted on the Web or received at the borrowing library. Time is undetermined if Web Delivery is not used and the request has not been updated in CLS.

Time to Complete Book Requests:
Libraries Processing Request: 1 Total
number of requests 72 74
percent of total 97% 100%
average time 27h 28h
Note: "Time to complete book requests" is the time elapsed between placing the original request on Voyager and when either the book arrives at the borrowing library (ie. is charged to the hold shelf) or the patron is notified that the book is not available. Requests with a completion time of less than one hour (ie. are determined by CLS to be unavailable and no alternative library found) are not counted.

Home Updated 07/15/2016