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Weekly WRLC Consortium Loan Performance Summary
04/01/2016 through 04/07/2016
 
Summary: WR All Libs
Total requests 370 370
              
Book loan requests 236 236
Book loan requests pulled 220 220
Book loan requests not filled 16 16
Percentage of book requests pulled 93% 93%
Average time taken to pull a book 13h 13h
Average time to fill book requests 28h 28h
              
Article loan requests 134 134
Article loan requests filled 60 60
Article loan requests not filled 74 74
Percentage of article requests filled 45% 45%
Average time to fill article requests 16h 16h
Note: WR represents the WRLC Offsite Storage Facility; XX includes all libraries in Voyager that are not configured in CLS for lending.

Time to Pull Books: WR All Libs
less than 12 hours 102 102
     46% 46%
12 - 24 hours 98 98
     45% 45%
24 - 48 hours 19 19
     9% 9%
more than 48 hours 1 1
              
undetermined          
              
Note: "Time to pull books" is the time elapsed between placing the original request on Voyager and when the item was charged to the "InTransit" patron at the lending library, indicating that the item has been pulled from the shelf and processed for pickup by the WRLC courier. Time is undetermined if an InTransit or Filling charge transaction is not found

Time to Fill Book Requests: WR All Libs
less than 12 hours 21 21
     10% 10%
12 - 24 hours 53 53
     24% 24%
24 - 48 hours 105 105
     48% 48%
more than 48 hours 6 6
     3% 3%
undetermined 35 35
     16% 16%
Note: "Time to fill book requests" is the time elapsed between placing the original request on Voyager and when the item was charged at the pickup library, indicating that the item is available to the patron. Time is undetermined if the request is still InTransit or a Filling charge transaction is not found

Time to Fill Article Requests: WR All Libs
less than 12 hours 21 21
     35% 35%
12 - 24 hours 30 30
     50% 50%
24 - 48 hours 9 9
     15% 15%
more than 48 hours          
              
undetermined          
              
Note: "Time to fill article requests" is the time elapsed between placing the original request in Voyager and when the request is marked as "Filled" or "InTransit" in the CLS system, indicating that the article has been posted on the Web or received at the borrowing library. Time is undetermined if Web Delivery is not used and the request has not been updated in CLS.

Time to Complete Book Requests:
Libraries Processing Request: 1 Total
number of requests 183 185
percent of total 99% 100%
average time 28h 28h
Note: "Time to complete book requests" is the time elapsed between placing the original request on Voyager and when either the book arrives at the borrowing library (ie. is charged to the hold shelf) or the patron is notified that the book is not available. Requests with a completion time of less than one hour (ie. are determined by CLS to be unavailable and no alternative library found) are not counted.

Home Updated 04/08/2016