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Weekly WRLC Consortium Loan Performance Summary 02/26/2016 through 03/03/2016   Summary: WR All Libs Total requests 320 320                Book loan requests 224 224 Book loan requests pulled 206 206 Book loan requests not filled 18 18 Percentage of book requests pulled 92% 92% Average time taken to pull a book 12h 12h Average time to fill book requests 27h 27h                Article loan requests 96 96 Article loan requests filled 55 55 Article loan requests not filled 41 41 Percentage of article requests filled 57% 57% Average time to fill article requests 14h 14h Note: WR represents the WRLC Offsite Storage Facility; XX includes all libraries in Voyager that are not configured in CLS for lending. Time to Pull Books: WR All Libs less than 12 hours 114 114      55% 55% 12 - 24 hours 69 69      33% 33% 24 - 48 hours 23 23      11% 11% more than 48 hours                          undetermined                          Note: "Time to pull books" is the time elapsed between placing the original request on Voyager and when the item was charged to the "InTransit" patron at the lending library, indicating that the item has been pulled from the shelf and processed for pickup by the WRLC courier. Time is undetermined if an InTransit or Filling charge transaction is not found Time to Fill Book Requests: WR All Libs less than 12 hours 24 24      12% 12% 12 - 24 hours 44 44      21% 21% 24 - 48 hours 73 73      35% 35% more than 48 hours 10 10      5% 5% undetermined 55 55      27% 27% Note: "Time to fill book requests" is the time elapsed between placing the original request on Voyager and when the item was charged at the pickup library, indicating that the item is available to the patron. Time is undetermined if the request is still InTransit or a Filling charge transaction is not found Time to Fill Article Requests: WR All Libs less than 12 hours 23 23      42% 42% 12 - 24 hours 26 26      47% 47% 24 - 48 hours 6 6      11% 11% more than 48 hours                          undetermined                          Note: "Time to fill article requests" is the time elapsed between placing the original request in Voyager and when the request is marked as "Filled" or "InTransit" in the CLS system, indicating that the article has been posted on the Web or received at the borrowing library. Time is undetermined if Web Delivery is not used and the request has not been updated in CLS. Time to Complete Book Requests: Libraries Processing Request: 1 Total number of requests 145 153 percent of total 95% 100% average time 26h 26h Note: "Time to complete book requests" is the time elapsed between placing the original request on Voyager and when either the book arrives at the borrowing library (ie. is charged to the hold shelf) or the patron is notified that the book is not available. Requests with a completion time of less than one hour (ie. are determined by CLS to be unavailable and no alternative library found) are not counted. Home Updated 03/04/2016