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Weekly WRLC Consortium Loan Performance Summary
12/04/2015 through 12/10/2015
 
Summary: WR All Libs
Total requests 278 278
              
Book loan requests 177 177
Book loan requests pulled 170 170
Book loan requests not filled 7 7
Percentage of book requests pulled 96% 96%
Average time taken to pull a book 14h 14h
Average time to fill book requests 31h 31h
              
Article loan requests 101 101
Article loan requests filled 56 56
Article loan requests not filled 45 45
Percentage of article requests filled 55% 55%
Average time to fill article requests 18h 18h
Note: WR represents the WRLC Offsite Storage Facility; XX includes all libraries in Voyager that are not configured in CLS for lending.

Time to Pull Books: WR All Libs
less than 12 hours 81 81
     48% 48%
12 - 24 hours 70 70
     41% 41%
24 - 48 hours 17 17
     10% 10%
more than 48 hours 2 2
     1% 1%
undetermined          
              
Note: "Time to pull books" is the time elapsed between placing the original request on Voyager and when the item was charged to the "InTransit" patron at the lending library, indicating that the item has been pulled from the shelf and processed for pickup by the WRLC courier. Time is undetermined if an InTransit or Filling charge transaction is not found

Time to Fill Book Requests: WR All Libs
less than 12 hours 20 20
     12% 12%
12 - 24 hours 33 33
     19% 19%
24 - 48 hours 63 63
     37% 37%
more than 48 hours 16 16
     9% 9%
undetermined 38 38
     22% 22%
Note: "Time to fill book requests" is the time elapsed between placing the original request on Voyager and when the item was charged at the pickup library, indicating that the item is available to the patron. Time is undetermined if the request is still InTransit or a Filling charge transaction is not found

Time to Fill Article Requests: WR All Libs
less than 12 hours 23 23
     41% 41%
12 - 24 hours 23 23
     41% 41%
24 - 48 hours 8 8
     14% 14%
more than 48 hours 2 2
     4% 4%
undetermined          
              
Note: "Time to fill article requests" is the time elapsed between placing the original request in Voyager and when the request is marked as "Filled" or "InTransit" in the CLS system, indicating that the article has been posted on the Web or received at the borrowing library. Time is undetermined if Web Delivery is not used and the request has not been updated in CLS.

Time to Complete Book Requests:
Libraries Processing Request: 1 Total
number of requests 131 134
percent of total 98% 100%
average time 30h 30h
Note: "Time to complete book requests" is the time elapsed between placing the original request on Voyager and when either the book arrives at the borrowing library (ie. is charged to the hold shelf) or the patron is notified that the book is not available. Requests with a completion time of less than one hour (ie. are determined by CLS to be unavailable and no alternative library found) are not counted.

Home Updated 12/11/2015