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Weekly WRLC Consortium Loan Performance Summary
11/27/2015 through 12/03/2015
 
Summary: WR All Libs
Total requests 392 392
              
Book loan requests 240 240
Book loan requests pulled 208 208
Book loan requests not filled 32 32
Percentage of book requests pulled 87% 87%
Average time taken to pull a book 20h 20h
Average time to fill book requests 39h 39h
              
Article loan requests 152 152
Article loan requests filled 53 53
Article loan requests not filled 99 99
Percentage of article requests filled 35% 35%
Average time to fill article requests 26h 26h
Note: WR represents the WRLC Offsite Storage Facility; XX includes all libraries in Voyager that are not configured in CLS for lending.

Time to Pull Books: WR All Libs
less than 12 hours 67 67
     32% 32%
12 - 24 hours 101 101
     49% 49%
24 - 48 hours 22 22
     11% 11%
more than 48 hours 18 18
     9% 9%
undetermined          
              
Note: "Time to pull books" is the time elapsed between placing the original request on Voyager and when the item was charged to the "InTransit" patron at the lending library, indicating that the item has been pulled from the shelf and processed for pickup by the WRLC courier. Time is undetermined if an InTransit or Filling charge transaction is not found

Time to Fill Book Requests: WR All Libs
less than 12 hours 14 14
     7% 7%
12 - 24 hours 31 31
     15% 15%
24 - 48 hours 100 100
     48% 48%
more than 48 hours 38 38
     18% 18%
undetermined 25 25
     12% 12%
Note: "Time to fill book requests" is the time elapsed between placing the original request on Voyager and when the item was charged at the pickup library, indicating that the item is available to the patron. Time is undetermined if the request is still InTransit or a Filling charge transaction is not found

Time to Fill Article Requests: WR All Libs
less than 12 hours 11 11
     21% 21%
12 - 24 hours 27 27
     51% 51%
24 - 48 hours 6 6
     11% 11%
more than 48 hours 9 9
     17% 17%
undetermined          
              
Note: "Time to fill article requests" is the time elapsed between placing the original request in Voyager and when the request is marked as "Filled" or "InTransit" in the CLS system, indicating that the article has been posted on the Web or received at the borrowing library. Time is undetermined if Web Delivery is not used and the request has not been updated in CLS.

Time to Complete Book Requests:
Libraries Processing Request: 1 Total
number of requests 177 184
percent of total 96% 100%
average time 38h 39h
Note: "Time to complete book requests" is the time elapsed between placing the original request on Voyager and when either the book arrives at the borrowing library (ie. is charged to the hold shelf) or the patron is notified that the book is not available. Requests with a completion time of less than one hour (ie. are determined by CLS to be unavailable and no alternative library found) are not counted.

Home Updated 12/04/2015