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Weekly WRLC Consortium Loan Performance Summary 11/20/2015 through 11/26/2015   Summary: WR All Libs Total requests 300 300                Book loan requests 199 199 Book loan requests pulled 185 185 Book loan requests not filled 14 14 Percentage of book requests pulled 93% 93% Average time taken to pull a book 15h 15h Average time to fill book requests 36h 36h                Article loan requests 101 101 Article loan requests filled 54 54 Article loan requests not filled 47 47 Percentage of article requests filled 53% 53% Average time to fill article requests 16h 16h Note: WR represents the WRLC Offsite Storage Facility; XX includes all libraries in Voyager that are not configured in CLS for lending. Time to Pull Books: WR All Libs less than 12 hours 78 78      42% 42% 12 - 24 hours 80 80      43% 43% 24 - 48 hours 23 23      12% 12% more than 48 hours 4 4      2% 2% undetermined                          Note: "Time to pull books" is the time elapsed between placing the original request on Voyager and when the item was charged to the "InTransit" patron at the lending library, indicating that the item has been pulled from the shelf and processed for pickup by the WRLC courier. Time is undetermined if an InTransit or Filling charge transaction is not found Time to Fill Book Requests: WR All Libs less than 12 hours 13 13      7% 7% 12 - 24 hours 31 31      17% 17% 24 - 48 hours 64 64      35% 35% more than 48 hours 36 36      19% 19% undetermined 41 41      22% 22% Note: "Time to fill book requests" is the time elapsed between placing the original request on Voyager and when the item was charged at the pickup library, indicating that the item is available to the patron. Time is undetermined if the request is still InTransit or a Filling charge transaction is not found Time to Fill Article Requests: WR All Libs less than 12 hours 24 24      44% 44% 12 - 24 hours 20 20      37% 37% 24 - 48 hours 9 9      17% 17% more than 48 hours 1 1      2% 2% undetermined                          Note: "Time to fill article requests" is the time elapsed between placing the original request in Voyager and when the request is marked as "Filled" or "InTransit" in the CLS system, indicating that the article has been posted on the Web or received at the borrowing library. Time is undetermined if Web Delivery is not used and the request has not been updated in CLS. Time to Complete Book Requests: Libraries Processing Request: 1 Total number of requests 137 144 percent of total 95% 100% average time 35h 36h Note: "Time to complete book requests" is the time elapsed between placing the original request on Voyager and when either the book arrives at the borrowing library (ie. is charged to the hold shelf) or the patron is notified that the book is not available. Requests with a completion time of less than one hour (ie. are determined by CLS to be unavailable and no alternative library found) are not counted. Home Updated 11/27/2015