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Weekly WRLC Consortium Loan Performance Summary
10/23/2015 through 10/29/2015
 
Summary: WR All Libs
Total requests 428 428
              
Book loan requests 229 229
Book loan requests pulled 207 207
Book loan requests not filled 22 22
Percentage of book requests pulled 90% 90%
Average time taken to pull a book 15h 15h
Average time to fill book requests 35h 35h
              
Article loan requests 199 199
Article loan requests filled 90 90
Article loan requests not filled 109 109
Percentage of article requests filled 45% 45%
Average time to fill article requests 12h 12h
Note: WR represents the WRLC Offsite Storage Facility; XX includes all libraries in Voyager that are not configured in CLS for lending.

Time to Pull Books: WR All Libs
less than 12 hours 82 82
     40% 40%
12 - 24 hours 100 100
     48% 48%
24 - 48 hours 24 24
     12% 12%
more than 48 hours 1 1
              
undetermined          
              
Note: "Time to pull books" is the time elapsed between placing the original request on Voyager and when the item was charged to the "InTransit" patron at the lending library, indicating that the item has been pulled from the shelf and processed for pickup by the WRLC courier. Time is undetermined if an InTransit or Filling charge transaction is not found

Time to Fill Book Requests: WR All Libs
less than 12 hours 14 14
     7% 7%
12 - 24 hours 27 27
     13% 13%
24 - 48 hours 101 101
     49% 49%
more than 48 hours 28 28
     14% 14%
undetermined 37 37
     18% 18%
Note: "Time to fill book requests" is the time elapsed between placing the original request on Voyager and when the item was charged at the pickup library, indicating that the item is available to the patron. Time is undetermined if the request is still InTransit or a Filling charge transaction is not found

Time to Fill Article Requests: WR All Libs
less than 12 hours 51 51
     57% 57%
12 - 24 hours 36 36
     40% 40%
24 - 48 hours 3 3
     3% 3%
more than 48 hours          
              
undetermined          
              
Note: "Time to fill article requests" is the time elapsed between placing the original request in Voyager and when the request is marked as "Filled" or "InTransit" in the CLS system, indicating that the article has been posted on the Web or received at the borrowing library. Time is undetermined if Web Delivery is not used and the request has not been updated in CLS.

Time to Complete Book Requests:
Libraries Processing Request: 1 Total
number of requests 166 172
percent of total 97% 100%
average time 34h 34h
Note: "Time to complete book requests" is the time elapsed between placing the original request on Voyager and when either the book arrives at the borrowing library (ie. is charged to the hold shelf) or the patron is notified that the book is not available. Requests with a completion time of less than one hour (ie. are determined by CLS to be unavailable and no alternative library found) are not counted.

Home Updated 10/30/2015