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Weekly WRLC Consortium Loan Performance Summary
10/02/2015 through 10/08/2015
 
Summary: WR All Libs
Total requests 438 438
              
Book loan requests 226 226
Book loan requests pulled 205 205
Book loan requests not filled 21 21
Percentage of book requests pulled 91% 91%
Average time taken to pull a book 12h 12h
Average time to fill book requests 29h 29h
              
Article loan requests 212 212
Article loan requests filled 89 89
Article loan requests not filled 123 123
Percentage of article requests filled 42% 42%
Average time to fill article requests 15h 15h
Note: WR represents the WRLC Offsite Storage Facility; XX includes all libraries in Voyager that are not configured in CLS for lending.

Time to Pull Books: WR All Libs
less than 12 hours 117 117
     57% 57%
12 - 24 hours 69 69
     34% 34%
24 - 48 hours 19 19
     9% 9%
more than 48 hours          
              
undetermined          
              
Note: "Time to pull books" is the time elapsed between placing the original request on Voyager and when the item was charged to the "InTransit" patron at the lending library, indicating that the item has been pulled from the shelf and processed for pickup by the WRLC courier. Time is undetermined if an InTransit or Filling charge transaction is not found

Time to Fill Book Requests: WR All Libs
less than 12 hours 23 23
     11% 11%
12 - 24 hours 37 37
     18% 18%
24 - 48 hours 82 82
     40% 40%
more than 48 hours 11 11
     5% 5%
undetermined 52 52
     25% 25%
Note: "Time to fill book requests" is the time elapsed between placing the original request on Voyager and when the item was charged at the pickup library, indicating that the item is available to the patron. Time is undetermined if the request is still InTransit or a Filling charge transaction is not found

Time to Fill Article Requests: WR All Libs
less than 12 hours 44 44
     49% 49%
12 - 24 hours 29 29
     33% 33%
24 - 48 hours 14 14
     16% 16%
more than 48 hours 2 2
     2% 2%
undetermined          
              
Note: "Time to fill article requests" is the time elapsed between placing the original request in Voyager and when the request is marked as "Filled" or "InTransit" in the CLS system, indicating that the article has been posted on the Web or received at the borrowing library. Time is undetermined if Web Delivery is not used and the request has not been updated in CLS.

Time to Complete Book Requests:
Libraries Processing Request: 1 Total
number of requests 154 155
percent of total 99% 100%
average time 28h 28h
Note: "Time to complete book requests" is the time elapsed between placing the original request on Voyager and when either the book arrives at the borrowing library (ie. is charged to the hold shelf) or the patron is notified that the book is not available. Requests with a completion time of less than one hour (ie. are determined by CLS to be unavailable and no alternative library found) are not counted.

Home Updated 10/09/2015