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Weekly WRLC Consortium Loan Performance Summary
09/04/2015 through 09/10/2015
 
Summary: WR All Libs
Total requests 271 271
              
Book loan requests 173 173
Book loan requests pulled 147 147
Book loan requests not filled 26 26
Percentage of book requests pulled 85% 85%
Average time taken to pull a book 29h 29h
Average time to fill book requests 55h 55h
              
Article loan requests 98 98
Article loan requests filled 59 59
Article loan requests not filled 39 39
Percentage of article requests filled 60% 60%
Average time to fill article requests 17h 17h
Note: WR represents the WRLC Offsite Storage Facility; XX includes all libraries in Voyager that are not configured in CLS for lending.

Time to Pull Books: WR All Libs
less than 12 hours 32 32
     22% 22%
12 - 24 hours 57 57
     39% 39%
24 - 48 hours 33 33
     22% 22%
more than 48 hours 25 25
     17% 17%
undetermined          
              
Note: "Time to pull books" is the time elapsed between placing the original request on Voyager and when the item was charged to the "InTransit" patron at the lending library, indicating that the item has been pulled from the shelf and processed for pickup by the WRLC courier. Time is undetermined if an InTransit or Filling charge transaction is not found

Time to Fill Book Requests: WR All Libs
less than 12 hours 7 7
     5% 5%
12 - 24 hours 10 10
     7% 7%
24 - 48 hours 34 34
     23% 23%
more than 48 hours 52 52
     35% 35%
undetermined 44 44
     30% 30%
Note: "Time to fill book requests" is the time elapsed between placing the original request on Voyager and when the item was charged at the pickup library, indicating that the item is available to the patron. Time is undetermined if the request is still InTransit or a Filling charge transaction is not found

Time to Fill Article Requests: WR All Libs
less than 12 hours 32 32
     54% 54%
12 - 24 hours 15 15
     25% 25%
24 - 48 hours 8 8
     14% 14%
more than 48 hours 4 4
     7% 7%
undetermined          
              
Note: "Time to fill article requests" is the time elapsed between placing the original request in Voyager and when the request is marked as "Filled" or "InTransit" in the CLS system, indicating that the article has been posted on the Web or received at the borrowing library. Time is undetermined if Web Delivery is not used and the request has not been updated in CLS.

Time to Complete Book Requests:
Libraries Processing Request: 1 Total
number of requests 100 103
percent of total 97% 100%
average time 56h 55h
Note: "Time to complete book requests" is the time elapsed between placing the original request on Voyager and when either the book arrives at the borrowing library (ie. is charged to the hold shelf) or the patron is notified that the book is not available. Requests with a completion time of less than one hour (ie. are determined by CLS to be unavailable and no alternative library found) are not counted.

Home Updated 09/11/2015