--
 
Weekly WRLC Consortium Loan Performance Summary
08/14/2015 through 08/20/2015
 
Summary: WR All Libs
Total requests 186 186
              
Book loan requests 104 104
Book loan requests pulled 87 87
Book loan requests not filled 17 17
Percentage of book requests pulled 84% 84%
Average time taken to pull a book 17h 17h
Average time to fill book requests 36h 36h
              
Article loan requests 82 82
Article loan requests filled 52 52
Article loan requests not filled 30 30
Percentage of article requests filled 63% 63%
Average time to fill article requests 14h 14h
Note: WR represents the WRLC Offsite Storage Facility; XX includes all libraries in Voyager that are not configured in CLS for lending.

Time to Pull Books: WR All Libs
less than 12 hours 30 30
     34% 34%
12 - 24 hours 47 47
     54% 54%
24 - 48 hours 7 7
     8% 8%
more than 48 hours 3 3
     3% 3%
undetermined          
              
Note: "Time to pull books" is the time elapsed between placing the original request on Voyager and when the item was charged to the "InTransit" patron at the lending library, indicating that the item has been pulled from the shelf and processed for pickup by the WRLC courier. Time is undetermined if an InTransit or Filling charge transaction is not found

Time to Fill Book Requests: WR All Libs
less than 12 hours 6 6
     7% 7%
12 - 24 hours 5 5
     6% 6%
24 - 48 hours 54 54
     62% 62%
more than 48 hours 4 4
     5% 5%
undetermined 18 18
     21% 21%
Note: "Time to fill book requests" is the time elapsed between placing the original request on Voyager and when the item was charged at the pickup library, indicating that the item is available to the patron. Time is undetermined if the request is still InTransit or a Filling charge transaction is not found

Time to Fill Article Requests: WR All Libs
less than 12 hours 26 26
     50% 50%
12 - 24 hours 21 21
     40% 40%
24 - 48 hours 3 3
     6% 6%
more than 48 hours 2 2
     4% 4%
undetermined          
              
Note: "Time to fill article requests" is the time elapsed between placing the original request in Voyager and when the request is marked as "Filled" or "InTransit" in the CLS system, indicating that the article has been posted on the Web or received at the borrowing library. Time is undetermined if Web Delivery is not used and the request has not been updated in CLS.

Time to Complete Book Requests:
Libraries Processing Request: 1 Total
number of requests 67 69
percent of total 97% 100%
average time 36h 36h
Note: "Time to complete book requests" is the time elapsed between placing the original request on Voyager and when either the book arrives at the borrowing library (ie. is charged to the hold shelf) or the patron is notified that the book is not available. Requests with a completion time of less than one hour (ie. are determined by CLS to be unavailable and no alternative library found) are not counted.

Home Updated 08/21/2015