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Weekly WRLC Consortium Loan Performance Summary
06/05/2015 through 06/11/2015
 
Summary: WR All Libs
Total requests 239 239
              
Book loan requests 124 124
Book loan requests pulled 122 122
Book loan requests not filled 2 2
Percentage of book requests pulled 98% 98%
Average time taken to pull a book 13h 13h
Average time to fill book requests 28h 28h
              
Article loan requests 115 115
Article loan requests filled 70 70
Article loan requests not filled 45 45
Percentage of article requests filled 61% 61%
Average time to fill article requests 14h 14h
Note: WR represents the WRLC Offsite Storage Facility; XX includes all libraries in Voyager that are not configured in CLS for lending.

Time to Pull Books: WR All Libs
less than 12 hours 73 73
     60% 60%
12 - 24 hours 33 33
     27% 27%
24 - 48 hours 7 7
     6% 6%
more than 48 hours 9 9
     7% 7%
undetermined          
              
Note: "Time to pull books" is the time elapsed between placing the original request on Voyager and when the item was charged to the "InTransit" patron at the lending library, indicating that the item has been pulled from the shelf and processed for pickup by the WRLC courier. Time is undetermined if an InTransit or Filling charge transaction is not found

Time to Fill Book Requests: WR All Libs
less than 12 hours 19 19
     16% 16%
12 - 24 hours 30 30
     25% 25%
24 - 48 hours 33 33
     27% 27%
more than 48 hours 15 15
     12% 12%
undetermined 25 25
     20% 20%
Note: "Time to fill book requests" is the time elapsed between placing the original request on Voyager and when the item was charged at the pickup library, indicating that the item is available to the patron. Time is undetermined if the request is still InTransit or a Filling charge transaction is not found

Time to Fill Article Requests: WR All Libs
less than 12 hours 44 44
     63% 63%
12 - 24 hours 16 16
     23% 23%
24 - 48 hours 4 4
     6% 6%
more than 48 hours 6 6
     9% 9%
undetermined          
              
Note: "Time to fill article requests" is the time elapsed between placing the original request in Voyager and when the request is marked as "Filled" or "InTransit" in the CLS system, indicating that the article has been posted on the Web or received at the borrowing library. Time is undetermined if Web Delivery is not used and the request has not been updated in CLS.

Time to Complete Book Requests:
Libraries Processing Request: 1 Total
number of requests 96 97
percent of total 99% 100%
average time 28h 28h
Note: "Time to complete book requests" is the time elapsed between placing the original request on Voyager and when either the book arrives at the borrowing library (ie. is charged to the hold shelf) or the patron is notified that the book is not available. Requests with a completion time of less than one hour (ie. are determined by CLS to be unavailable and no alternative library found) are not counted.

Home Updated 06/12/2015