--
 
Weekly WRLC Consortium Loan Performance Summary
04/03/2015 through 04/09/2015
 
Summary: WR All Libs
Total requests 403 403
              
Book loan requests 213 213
Book loan requests pulled 202 202
Book loan requests not filled 11 11
Percentage of book requests pulled 95% 95%
Average time taken to pull a book 18h 18h
Average time to fill book requests 39h 39h
              
Article loan requests 190 190
Article loan requests filled 133 133
Article loan requests not filled 57 57
Percentage of article requests filled 70% 70%
Average time to fill article requests 17h 17h
Note: WR represents the WRLC Offsite Storage Facility; XX includes all libraries in Voyager that are not configured in CLS for lending.

Time to Pull Books: WR All Libs
less than 12 hours 90 90
     45% 45%
12 - 24 hours 66 66
     33% 33%
24 - 48 hours 20 20
     10% 10%
more than 48 hours 26 26
     13% 13%
undetermined          
              
Note: "Time to pull books" is the time elapsed between placing the original request on Voyager and when the item was charged to the "InTransit" patron at the lending library, indicating that the item has been pulled from the shelf and processed for pickup by the WRLC courier. Time is undetermined if an InTransit or Filling charge transaction is not found

Time to Fill Book Requests: WR All Libs
less than 12 hours 18 18
     9% 9%
12 - 24 hours 27 27
     13% 13%
24 - 48 hours 84 84
     42% 42%
more than 48 hours 40 40
     20% 20%
undetermined 33 33
     16% 16%
Note: "Time to fill book requests" is the time elapsed between placing the original request on Voyager and when the item was charged at the pickup library, indicating that the item is available to the patron. Time is undetermined if the request is still InTransit or a Filling charge transaction is not found

Time to Fill Article Requests: WR All Libs
less than 12 hours 66 66
     50% 50%
12 - 24 hours 45 45
     34% 34%
24 - 48 hours 11 11
     8% 8%
more than 48 hours 11 11
     8% 8%
undetermined          
              
Note: "Time to fill article requests" is the time elapsed between placing the original request in Voyager and when the request is marked as "Filled" or "InTransit" in the CLS system, indicating that the article has been posted on the Web or received at the borrowing library. Time is undetermined if Web Delivery is not used and the request has not been updated in CLS.

Time to Complete Book Requests:
Libraries Processing Request: 1 Total
number of requests 166 169
percent of total 98% 100%
average time 39h 39h
Note: "Time to complete book requests" is the time elapsed between placing the original request on Voyager and when either the book arrives at the borrowing library (ie. is charged to the hold shelf) or the patron is notified that the book is not available. Requests with a completion time of less than one hour (ie. are determined by CLS to be unavailable and no alternative library found) are not counted.

Home Updated 04/10/2015