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Weekly WRLC Consortium Loan Performance Summary
03/27/2015 through 04/02/2015
 
Summary: WR All Libs
Total requests 335 335
              
Book loan requests 199 199
Book loan requests pulled 191 191
Book loan requests not filled 8 8
Percentage of book requests pulled 96% 96%
Average time taken to pull a book 18h 18h
Average time to fill book requests 35h 35h
              
Article loan requests 136 136
Article loan requests filled 72 72
Article loan requests not filled 64 64
Percentage of article requests filled 53% 53%
Average time to fill article requests 13h 13h
Note: WR represents the WRLC Offsite Storage Facility; XX includes all libraries in Voyager that are not configured in CLS for lending.

Time to Pull Books: WR All Libs
less than 12 hours 91 91
     48% 48%
12 - 24 hours 62 62
     32% 32%
24 - 48 hours 15 15
     8% 8%
more than 48 hours 23 23
     12% 12%
undetermined          
              
Note: "Time to pull books" is the time elapsed between placing the original request on Voyager and when the item was charged to the "InTransit" patron at the lending library, indicating that the item has been pulled from the shelf and processed for pickup by the WRLC courier. Time is undetermined if an InTransit or Filling charge transaction is not found

Time to Fill Book Requests: WR All Libs
less than 12 hours 12 12
     6% 6%
12 - 24 hours 23 23
     12% 12%
24 - 48 hours 63 63
     33% 33%
more than 48 hours 17 17
     9% 9%
undetermined 76 76
     40% 40%
Note: "Time to fill book requests" is the time elapsed between placing the original request on Voyager and when the item was charged at the pickup library, indicating that the item is available to the patron. Time is undetermined if the request is still InTransit or a Filling charge transaction is not found

Time to Fill Article Requests: WR All Libs
less than 12 hours 41 41
     57% 57%
12 - 24 hours 22 22
     31% 31%
24 - 48 hours 8 8
     11% 11%
more than 48 hours 1 1
     1% 1%
undetermined          
              
Note: "Time to fill article requests" is the time elapsed between placing the original request in Voyager and when the request is marked as "Filled" or "InTransit" in the CLS system, indicating that the article has been posted on the Web or received at the borrowing library. Time is undetermined if Web Delivery is not used and the request has not been updated in CLS.

Time to Complete Book Requests:
Libraries Processing Request: 1 Total
number of requests 111 115
percent of total 97% 100%
average time 34h 35h
Note: "Time to complete book requests" is the time elapsed between placing the original request on Voyager and when either the book arrives at the borrowing library (ie. is charged to the hold shelf) or the patron is notified that the book is not available. Requests with a completion time of less than one hour (ie. are determined by CLS to be unavailable and no alternative library found) are not counted.

Home Updated 04/03/2015