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Weekly WRLC Consortium Loan Performance Summary
02/27/2015 through 03/05/2015
 
Summary: WR All Libs
Total requests 399 399
              
Book loan requests 200 200
Book loan requests pulled 163 163
Book loan requests not filled 37 37
Percentage of book requests pulled 82% 82%
Average time taken to pull a book 24h 24h
Average time to fill book requests 42h 42h
              
Article loan requests 199 199
Article loan requests filled 123 123
Article loan requests not filled 76 76
Percentage of article requests filled 62% 62%
Average time to fill article requests 18h 18h
Note: WR represents the WRLC Offsite Storage Facility; XX includes all libraries in Voyager that are not configured in CLS for lending.

Time to Pull Books: WR All Libs
less than 12 hours 69 69
     42% 42%
12 - 24 hours 36 36
     22% 22%
24 - 48 hours 26 26
     16% 16%
more than 48 hours 32 32
     20% 20%
undetermined          
              
Note: "Time to pull books" is the time elapsed between placing the original request on Voyager and when the item was charged to the "InTransit" patron at the lending library, indicating that the item has been pulled from the shelf and processed for pickup by the WRLC courier. Time is undetermined if an InTransit or Filling charge transaction is not found

Time to Fill Book Requests: WR All Libs
less than 12 hours 16 16
     10% 10%
12 - 24 hours 31 31
     19% 19%
24 - 48 hours 44 44
     27% 27%
more than 48 hours 50 50
     31% 31%
undetermined 22 22
     13% 13%
Note: "Time to fill book requests" is the time elapsed between placing the original request on Voyager and when the item was charged at the pickup library, indicating that the item is available to the patron. Time is undetermined if the request is still InTransit or a Filling charge transaction is not found

Time to Fill Article Requests: WR All Libs
less than 12 hours 47 47
     38% 38%
12 - 24 hours 53 53
     43% 43%
24 - 48 hours 15 15
     12% 12%
more than 48 hours 8 8
     7% 7%
undetermined          
              
Note: "Time to fill article requests" is the time elapsed between placing the original request in Voyager and when the request is marked as "Filled" or "InTransit" in the CLS system, indicating that the article has been posted on the Web or received at the borrowing library. Time is undetermined if Web Delivery is not used and the request has not been updated in CLS.

Time to Complete Book Requests:
Libraries Processing Request: 1 Total
number of requests 136 141
percent of total 96% 100%
average time 41h 42h
Note: "Time to complete book requests" is the time elapsed between placing the original request on Voyager and when either the book arrives at the borrowing library (ie. is charged to the hold shelf) or the patron is notified that the book is not available. Requests with a completion time of less than one hour (ie. are determined by CLS to be unavailable and no alternative library found) are not counted.

Home Updated 03/06/2015