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Weekly WRLC Consortium Loan Performance Summary
02/06/2015 through 02/12/2015
 
Summary: WR All Libs
Total requests 367 367
              
Book loan requests 221 221
Book loan requests pulled 211 211
Book loan requests not filled 10 10
Percentage of book requests pulled 95% 95%
Average time taken to pull a book 16h 16h
Average time to fill book requests 33h 33h
              
Article loan requests 146 146
Article loan requests filled 97 97
Article loan requests not filled 49 49
Percentage of article requests filled 66% 66%
Average time to fill article requests 15h 15h
Note: WR represents the WRLC Offsite Storage Facility; XX includes all libraries in Voyager that are not configured in CLS for lending.

Time to Pull Books: WR All Libs
less than 12 hours 100 100
     47% 47%
12 - 24 hours 77 77
     36% 36%
24 - 48 hours 20 20
     9% 9%
more than 48 hours 14 14
     7% 7%
undetermined          
              
Note: "Time to pull books" is the time elapsed between placing the original request on Voyager and when the item was charged to the "InTransit" patron at the lending library, indicating that the item has been pulled from the shelf and processed for pickup by the WRLC courier. Time is undetermined if an InTransit or Filling charge transaction is not found

Time to Fill Book Requests: WR All Libs
less than 12 hours 23 23
     11% 11%
12 - 24 hours 40 40
     19% 19%
24 - 48 hours 80 80
     38% 38%
more than 48 hours 25 25
     12% 12%
undetermined 43 43
     20% 20%
Note: "Time to fill book requests" is the time elapsed between placing the original request on Voyager and when the item was charged at the pickup library, indicating that the item is available to the patron. Time is undetermined if the request is still InTransit or a Filling charge transaction is not found

Time to Fill Article Requests: WR All Libs
less than 12 hours 46 46
     47% 47%
12 - 24 hours 37 37
     38% 38%
24 - 48 hours 10 10
     10% 10%
more than 48 hours 4 4
     4% 4%
undetermined          
              
Note: "Time to fill article requests" is the time elapsed between placing the original request in Voyager and when the request is marked as "Filled" or "InTransit" in the CLS system, indicating that the article has been posted on the Web or received at the borrowing library. Time is undetermined if Web Delivery is not used and the request has not been updated in CLS.

Time to Complete Book Requests:
Libraries Processing Request: 1 Total
number of requests 168 169
percent of total 99% 100%
average time 32h 33h
Note: "Time to complete book requests" is the time elapsed between placing the original request on Voyager and when either the book arrives at the borrowing library (ie. is charged to the hold shelf) or the patron is notified that the book is not available. Requests with a completion time of less than one hour (ie. are determined by CLS to be unavailable and no alternative library found) are not counted.

Home Updated 02/13/2015