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Weekly WRLC Consortium Loan Performance Summary
01/09/2014 through 01/15/2014
 
Summary: WR All Libs
Total requests 331 331
              
Book loan requests 237 237
Book loan requests pulled 237 237
Book loan requests not filled          
Percentage of book requests pulled 100% 100%
Average time taken to pull a book 16h 16h
Average time to fill book requests 39h 39h
              
Article loan requests 94 94
Article loan requests filled 65 65
Article loan requests not filled 29 29
Percentage of article requests filled 69% 69%
Average time to fill article requests 19h 19h
Note: WR represents the WRLC Offsite Storage Facility; XX includes all libraries in Voyager that are not configured in CLS for lending.

Time to Pull Books: WR All Libs
less than 12 hours 110 110
     46% 46%
12 - 24 hours 86 86
     36% 36%
24 - 48 hours 24 24
     10% 10%
more than 48 hours 17 17
     7% 7%
undetermined          
              
Note: "Time to pull books" is the time elapsed between placing the original request on Voyager and when the item was charged to the "InTransit" patron at the lending library, indicating that the item has been pulled from the shelf and processed for pickup by the WRLC courier. Time is undetermined if an InTransit or Filling charge transaction is not found

Time to Fill Book Requests: WR All Libs
less than 12 hours 16 16
     7% 7%
12 - 24 hours 39 39
     16% 16%
24 - 48 hours 120 120
     51% 51%
more than 48 hours 51 51
     22% 22%
undetermined 11 11
     5% 5%
Note: "Time to fill book requests" is the time elapsed between placing the original request on Voyager and when the item was charged at the pickup library, indicating that the item is available to the patron. Time is undetermined if the request is still InTransit or a Filling charge transaction is not found

Time to Fill Article Requests: WR All Libs
less than 12 hours 28 28
     43% 43%
12 - 24 hours 14 14
     22% 22%
24 - 48 hours 19 19
     29% 29%
more than 48 hours 4 4
     6% 6%
undetermined          
              
Note: "Time to fill article requests" is the time elapsed between placing the original request in Voyager and when the request is marked as "Filled" or "InTransit" in the CLS system, indicating that the article has been posted on the Web or received at the borrowing library. Time is undetermined if Web Delivery is not used and the request has not been updated in CLS.

Time to Complete Book Requests:
Libraries Processing Request: 1 Total
number of requests 224 226
percent of total 99% 100%
average time 39h 39h
Note: "Time to complete book requests" is the time elapsed between placing the original request on Voyager and when either the book arrives at the borrowing library (ie. is charged to the hold shelf) or the patron is notified that the book is not available. Requests with a completion time of less than one hour (ie. are determined by CLS to be unavailable and no alternative library found) are not counted.

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