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Weekly WRLC Consortium Loan Performance Summary
11/28/2014 through 12/04/2014
 
Summary: WR All Libs
Total requests 276 276
              
Book loan requests 147 147
Book loan requests pulled 138 138
Book loan requests not filled 9 9
Percentage of book requests pulled 94% 94%
Average time taken to pull a book 17h 17h
Average time to fill book requests 34h 34h
              
Article loan requests 129 129
Article loan requests filled 82 82
Article loan requests not filled 47 47
Percentage of article requests filled 64% 64%
Average time to fill article requests 15h 15h
Note: WR represents the WRLC Offsite Storage Facility; XX includes all libraries in Voyager that are not configured in CLS for lending.

Time to Pull Books: WR All Libs
less than 12 hours 68 68
     49% 49%
12 - 24 hours 38 38
     28% 28%
24 - 48 hours 16 16
     12% 12%
more than 48 hours 16 16
     12% 12%
undetermined          
              
Note: "Time to pull books" is the time elapsed between placing the original request on Voyager and when the item was charged to the "InTransit" patron at the lending library, indicating that the item has been pulled from the shelf and processed for pickup by the WRLC courier. Time is undetermined if an InTransit or Filling charge transaction is not found

Time to Fill Book Requests: WR All Libs
less than 12 hours 14 14
     10% 10%
12 - 24 hours 28 28
     20% 20%
24 - 48 hours 44 44
     32% 32%
more than 48 hours 20 20
     14% 14%
undetermined 32 32
     23% 23%
Note: "Time to fill book requests" is the time elapsed between placing the original request on Voyager and when the item was charged at the pickup library, indicating that the item is available to the patron. Time is undetermined if the request is still InTransit or a Filling charge transaction is not found

Time to Fill Article Requests: WR All Libs
less than 12 hours 45 45
     55% 55%
12 - 24 hours 26 26
     32% 32%
24 - 48 hours 4 4
     5% 5%
more than 48 hours 7 7
     9% 9%
undetermined          
              
Note: "Time to fill article requests" is the time elapsed between placing the original request in Voyager and when the request is marked as "Filled" or "InTransit" in the CLS system, indicating that the article has been posted on the Web or received at the borrowing library. Time is undetermined if Web Delivery is not used and the request has not been updated in CLS.

Time to Complete Book Requests:
Libraries Processing Request: 1 Total
number of requests 105 107
percent of total 98% 100%
average time 33h 34h
Note: "Time to complete book requests" is the time elapsed between placing the original request on Voyager and when either the book arrives at the borrowing library (ie. is charged to the hold shelf) or the patron is notified that the book is not available. Requests with a completion time of less than one hour (ie. are determined by CLS to be unavailable and no alternative library found) are not counted.

Home Updated 12/05/2014