--
 
Weekly WRLC Consortium Loan Performance Summary
11/14/2014 through 11/20/2014
 
Summary: WR All Libs
Total requests 388 388
              
Book loan requests 243 243
Book loan requests pulled 223 223
Book loan requests not filled 20 20
Percentage of book requests pulled 92% 92%
Average time taken to pull a book 18h 18h
Average time to fill book requests 33h 33h
              
Article loan requests 145 145
Article loan requests filled 90 90
Article loan requests not filled 55 55
Percentage of article requests filled 62% 62%
Average time to fill article requests 21h 21h
Note: WR represents the WRLC Offsite Storage Facility; XX includes all libraries in Voyager that are not configured in CLS for lending.

Time to Pull Books: WR All Libs
less than 12 hours 94 94
     42% 42%
12 - 24 hours 80 80
     36% 36%
24 - 48 hours 32 32
     14% 14%
more than 48 hours 17 17
     8% 8%
undetermined          
              
Note: "Time to pull books" is the time elapsed between placing the original request on Voyager and when the item was charged to the "InTransit" patron at the lending library, indicating that the item has been pulled from the shelf and processed for pickup by the WRLC courier. Time is undetermined if an InTransit or Filling charge transaction is not found

Time to Fill Book Requests: WR All Libs
less than 12 hours 29 29
     13% 13%
12 - 24 hours 37 37
     17% 17%
24 - 48 hours 86 86
     39% 39%
more than 48 hours 32 32
     14% 14%
undetermined 39 39
     17% 17%
Note: "Time to fill book requests" is the time elapsed between placing the original request on Voyager and when the item was charged at the pickup library, indicating that the item is available to the patron. Time is undetermined if the request is still InTransit or a Filling charge transaction is not found

Time to Fill Article Requests: WR All Libs
less than 12 hours 35 35
     39% 39%
12 - 24 hours 32 32
     36% 36%
24 - 48 hours 12 12
     13% 13%
more than 48 hours 11 11
     12% 12%
undetermined          
              
Note: "Time to fill article requests" is the time elapsed between placing the original request in Voyager and when the request is marked as "Filled" or "InTransit" in the CLS system, indicating that the article has been posted on the Web or received at the borrowing library. Time is undetermined if Web Delivery is not used and the request has not been updated in CLS.

Time to Complete Book Requests:
Libraries Processing Request: 1 Total
number of requests 182 184
percent of total 99% 100%
average time 33h 33h
Note: "Time to complete book requests" is the time elapsed between placing the original request on Voyager and when either the book arrives at the borrowing library (ie. is charged to the hold shelf) or the patron is notified that the book is not available. Requests with a completion time of less than one hour (ie. are determined by CLS to be unavailable and no alternative library found) are not counted.

Home Updated 11/21/2014